Fuze provides global UCaaS (Unified Communications as a Service) and CCaaS (Contact Center as a service) products and services to the enterprise.As the Principal Product Designer responsible for Fuze's end user experiences, these are some of the projects I've been responsible for:• Migrated our desktop and web based Contact Center product to iPad and Android tablet allowing supervisors complete visibility and control on the go, or anywhere in the office.• Designed Fuze Contact Center integrated within our core Fuze Desktop application, allowing our customers to seamlessly manage their queues and agents using the same tool they use to communicate with each other and their customers.• Designed Fuze Checkup, a tool within Fuze Desktop & Web allowing users to diagnose their overall setup and network connection.• Complete visual and responsive overhaul of Fuze's core Fuze Desktop and Fuze Web products.

Carbonite protects your digital life, from computer backup for consumers to high availability and data recovery as a service. As a Senior User Experience Designer I worked with UX, Research, Product Management, and several Engineering teams to determine user needs, balance them with business objectives, and design experiences to satisfy both.Some of the projects I was responsible for at Carbonite are:• Designed and prototyped next-generation Carbonite computer backup product, unifying Carbonite’s core products for the Windows and Mac platforms to a single experience and moving from a primarily desktop application based system to a primarily web based one.• Improved workflows and UI overhaul of Carbonite’s core computer backup product, improving customer satisfaction and retention rates and reducing support call volume and complexity, both maintaining incoming revenue and reducing support costs.• Interface overhaul and improved restore workflow for Mac OS X application, improving end user experience and reducing support costs.• Interface overhaul for Carbonite Mobile iOS and Android applications

Translate user and stakeholder feedback into screen designs, user interface specifications, and html and css code. A combination of User Experience Design, User Interface Design, Information Architecture, and front end development.Help design and guide css/html implementation of jQuery Mobile based higher education portal mobile solution.Worked with users, clients, and a development and QA team to transform a Student Retention product from ailing to an industry leader.Modernized and updated the design of a discussion forum product, adding functionality needed to facilitate higher education teaching and learning goals and usage.

Responsible for Visual Design, UI, and front end web production for all of Podcast.com/Treedia Labs' web properties.

Designed and built web site for a regional underground art and music festival using html, css, and the Drupal CMS.Managed, edited, and updated the design of Wordpress based company web site.Designed promotional materials.

Designed and built web sites for an array of properties for this entertainment marketing company as well as external clients using html, css and the Dot-Net Nuke CMS.Designed brand identity of Media Pop and several company properties.Oversaw design interns. Designed flyers for nightclub events and client businesses.

Updated and re-coded much of what was the existing company web site.Consultant on coding and building new company web site.

Designed site pages, sections, and html marketing emails for a major online streetwear apparel retailer.Designed magazine advertisements, flyers, banners, and promotional materials.Photographed and edited product images.