Scrum Master and Agile Coach at Aunt Bertha (FindHelp.org)

Scrum Master & Agile Coach for Digital Services projects in the Communications & Technology Management Department

-Primary operational support resource for the Office of Design and Delivery (http://odd.austintexas.io/)-Scrum Master/Relationship Manager for project teams-Manage hiring, onboarding, and offboarding workflows-Liaison with external support teams, e.g. HR, IT, security, and building maintenance

-Problem solver for hardware, software, and network issues experienced by field case workers-Superior skill in active listening, troubleshooting, and customer satisfaction

-Project Manager on software implementations for small to medium enterprises-Business Analyst and Product Owner on software systems for high priority clients-Played a key role in ramping up Cobalt’s business analysis and client engagement activities

Conducted field research on technology use in Patriensa community schools on behalf of th Nana Darkwa Educational Foundation; drafted a comprehensive needs/strengths assessment which included recommendations to town leaders

Texas Medicaid and Healthcare Partnership (TMHP)-Product Owner and SME for T-MSIS—a federally mandated Medicaid statistical reporting system-Coordinator for state and federal agencies that exchanged T-MSIS data with Accenture-Independently performed requirements analysis, design reviews, system testing, and UAT for large-scale Medicaid software implementations; also resolved issues for junior team members-Commended by management for superb listening skills and patient attitude toward clients

A New Entry Inc.-Maintained a caseload of clients experiencing homelessness, substance abuse, and incarceration-Practiced professional use of self, empathic communication, and strengths based assessments-Assisted clients in researching available community resources and contacting other agencies-Researched, designed, and facilitated a Life Skills group focusing on finance management

-Streamlined work procedures and information management by introducing Microsoft Office tools-Re-organized old financial records and prepared a financial audit report dating back to 3 years-Designed and delivered MS Office training program for Municipal Assembly staff and the general public

System Design, Testing, Training for state government agencies across the US-Executed product testing and wrote functional specifications-Led sub-teams of junior team members in large-scale testing cycles-Scheduled and delivered software training for newly-hired project members-Resolved technical problems encountered during training-Documented training exercises and created data for training environments