Geonwoo Lim(임건우) Email & Phone Number

Seoul/Busan, South Korea

ㅇ 캐나다세관신고 기획/사업개발/PM (신규Web서비스사업기획, 시스템구축디렉팅, QA, 운영)- 캐나다세관전자문서스펙(ANSI/EDI), 신규벤더사 스펙(API) 분석, DB구조/FE/BE 설계 및 디렉팅 . 시스템 엔질 별 화면 별 요구사항 정의, FE(UI/UX) 및 BE(과금/서비스 프로세스), - 서비스고도화, 매출/고객관리, 고객온보딩, VOC대응, 시스템연계지원- 서비스 가입업체 유치, 현지 보험사 보증보험 프로세스 구축ㅇ 미국세관신고 PM (운영, 영업, KPI설정, 시스템연계, QA)- BE고도화, 매출/고객관리, 고객온보딩, VOC대응, 시스템연계리딩- 고객수 +136% 증가(2개년), 시스템고도화 기반 수동 콜처리 88%감소- 신규벤더사 시스템연계 전환으로 협력수수료 55%절감(당시 수수료 매출대비 62%수준)- 국내외 포워더, 3PL물류솔루션사(FMS), 해외벤더사 시스템연계작업 리딩/수행

Seoul, South Korea

1. Foreign Customs Security Filing service Product Management, Business Development & Planning, Service Sales** US/JP : Product Management CA : PO(PM, New business planning and implementation) ▪ Identified a new B2B2G business opportunity and leaded/directed/designed the system development ▪ Increased the number of customers by 138+%(B2B Sales) ▪ Conducted cold calls and face-to-face sales ▪ Redesigned the customer onboarding process and updated backend systems for improved UX/UI, reduced complaints from customers. ▪ Demonstrated exceptional customer service skills by proactively managing serious outbound calls and thoroughly resolving customer issues, even outside of work hours. ▪ Collaborated with global partners and vendors in Singapore, Canada, United States, and Japan. ▪ Planned the new business opportunity, the step-by-step strategy, and frontend/backend software design.Project1# Global partnership SI change project(reduced annual costs by - 54.5%)Project2# Canada customs filing new business planning, Front-end(UI/UX) · Back-end process design(omitted below)

Master Of Science - Ms, Technological System Management

Business Administration As An International Student

Bachelor'S Degree - B.Com, Global Commerce

"SOF", International Student Forum(Soongsil Univ, Fudan Univ, Osaka Univ)