George Atchison Email & Phone Number

Milwaukee, Wisconsin, Us

Milwaukee, Wisconsin, Us

Manage WAF Delivery Team conducting Boarding and Blocking of Fiserv Applications

Milwaukee, Wisconsin, Us

Tech Lead

Milwaukee, Wisconsin, Us

Jacksonville, Florida, Us

-Develop, plan, assist, and oversee the implementation of information security policy, strategic plans, and security initiatives that include: security classification/categorization, risk and vulnerability assessments, security controls design and implementation, incident response, business continuity, security awareness, network and application security, and security audits.-Proactively evaluate system and network security, make recommendations for improvement and perform preventive maintenance and apply security updates on UNIX based systems-Evaluate, design and establish monitoring mechanisms for performance, security, capacity and maintenance. Monitor systems and make corrections or recommendations to resolve issues as they arise.-Review and assess information security events and logs via security information/event manager.-Maintain Imperva WAF functionality (gateways and mx), Implement protected IP space and fine tune rules outside of Imperva out of box items.

Jacksonville, Florida, Us

-Utilize Archer to review and remediate tickets that come into the queue during the day and evening (when on-call) Various tickets would include china choppers, unauthorized RDP logins, Malware remediation, etc. -Tickets were generated from Crowdstrike, Carbon Black, Tanium, etc.-Participate in daily scrums to review any incidents from overnight (when on call) and ongoing issues within the company.-Develop and work with other IT silos and platform owners to conduct best practice training to end users to promote good security hygiene.-Review and assess information on incident responses for daily and ongoing issues that occure within the company.-Experienced with using Archer, Carbon Black, RSA Security Analytics (Netwitness), Tanium, Falcon (Crowdstrike)-Work closely with compliance teams to ensure coverage on PCI auditing quarterly.

Raleigh, Nc, Us

ADMINISTRATOR 1 OF 2 FOR 8000+ EMPLOYEES )Identify/resolve server side errorsTroubleshoot potential LDAP issuesTroubleshoot potential Proxy issuesTroubleshoot potential MTA issuesTroubleshoot potential mail host issuesTroubleshoot potential admin host issuesIdentify/resolve client side errorsPerform server /service maintenanceRespond to customer requests in a timely manner - Effectively determine the reason(s) for the support request - Communicate with the customer promptly - Resolve the ticket within the recommended/required SLARespond to on call support requests -respond to after hours support pages within 15 minutes of receiving the pageBuild/Maintain a relationship with other support teamsManage/Maintain autor esponder service through PuppetAudit the autoresponder service weeklyPurge invalid/expired rule-sets as neededValidate changes to the rule-set as needed

Raleigh, Nc, Us

Develop, Train, and Support a team of 15+ Service Desk L1 /L2 AnalystsHandle and work technical escalationsParticipate in strategic planning discussions with organizational and internal IT service owners.Communicate and provide valuable feedback to Internal IT management.Identify gaps and flaws in processes and services across environments.Review process and team environmental changes and raise awareness for potential impacts.Actively participate in team design to drive operational impact.Identify gaps in processes and services within internal IT support.Write efficient, easy to follow user guides and documentation to be used within the team.Act as liaison between technical and non-technical counterparts

Raleigh, Nc, Us

Field Support Level 3 EngineerResponsible for decommissioning office infrastructure.Provided On-Site Day 1 IT Project Launch / Support for Critical Office Build-Outs in key NEW Red Hat US locations.Aided and supported critical Red Hat Headquarter IT relocation project.Aided infrastructure teams with services for racking/stacking/configuration of devices within intermediate and maindistribution frames.Primary IT infrastructure contact for Tier 2 office.Experienced with InfoBlox - solution for Domain Name System (DNS), Dynamic HostConfiguration Protocol (DHCP), and IP address management.-Project Team member for the company migration from RSAcryptosystem to LinOTP Authentication Solution. (SME)

Raleigh, Nc, Us

Procurement of Hardware ( Laptops, Desktop, Printers etc. )Working knowledge of BMC - Remedy & Request Tracker ( Ticketing System )- Managing ITinfrastructure.On-site support for Server's, Networking issues, Video Conference & Cisco Telephones inOffice.Analyze root cause of failures and evolved breakdown solutions, trying to minimize turnaround time.Maintaining stock of hardware ( Laptops, Desktops, keyboards etc )Training other Service Desk EngineersProvided email, telephone, irc-based support for all employeesProvided technical help with user hardware and software issuesCommunicating effectively with employees in well spoken and written EnglishExercising expert judgement within defined procedures and processes to determine appropriate actionPerforming configuration, upgrades, and relocation of user hardware, software and other devicesParticipating in employee training and education on policy, procedure, processes informationExperience in providing remote assistance to end customers using various tools andAssisting the team in documenting all tasks, processes, procedures and information

Raleigh, Nc, Us

Responsible for training enrollment for all of Red HatResponsible for organization and planning of on and off site instructors.