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SummaryCustomer Experience, understanding how to identify, develop and meet customers’ needsAreas of expertise including Customer Care, Digital Channels, Offshoring, Outsourcing, Work Force Management in 2 successful Telecom Operator Start-upProven collaborative skills, both sideways, downwards and upwards in an organization Team and complex project management Ability to “make things happen” Specialties: Hiring, Training, Quality, Work Force, Customer Experience, Planning & Control, Outsoucing, Off Shoring, Contracts & Client Relation
Jawwy From Stc
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Vice President Of Customer CareJawwy From Stc May 2015 - PresentRiyadhwww.jawwy.sa
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Head Of Service Delivery For Du AccountXceed Mar 2011 - May 2015Egypt Managing the delivery of contact center KPIs in accordance with du customer experience strategy, and brand guidelines. Managed a total of 500 resources with full P&L responsibility. Designed, planned, and executed digital and social media-based customer service with keen focus on call avoidance and customer experience improvement. Key contributor to du customer strategy and operational direction with ownership of execution within budget and timeline." Proven track record… Show more Managing the delivery of contact center KPIs in accordance with du customer experience strategy, and brand guidelines. Managed a total of 500 resources with full P&L responsibility. Designed, planned, and executed digital and social media-based customer service with keen focus on call avoidance and customer experience improvement. Key contributor to du customer strategy and operational direction with ownership of execution within budget and timeline." Proven track record of creating and executing innovative methods to optimize cost while maintaining service levels.Achievements: Met du’s Daily, weekly, Monthly, Quarterly, Yearly customer related KPIs with the highest quality of any other du partner. Launched within timeline and budget a number of high-pressure services including: Premium Segment, Technical Queue, Email Management, Social Media Management (FB, Twitter, Chatting). Met all relevant KPIs per the agreed plans with du. Show less -
Offshoring ManagerEtisalat Misr Gsm Sep 2010 - May 2012CairoManaged the Directory Assistance Service operations of Etisalat UAE (“181”)
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Video Call Center Senior SupervisorEtisalat Misr Gsm Dec 2008 - Mar 2009CairoLaunched and managed the first video call center in the MEA region including call center infrastructure, staff recruitment, training, push data customization, and reporting
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High Value Segment Senior SupervisorEtisalat Misr Gsm May 2008 - Dec 2008Launching and managing the high value segment
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Call Center SupervisorEtisalat Misr Gsm Apr 2007 - May 2008Pre-launch team member participating in startup and go-live of all call center processes, developing applications, creating agents and teams KPIs, and creating operation reports.
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Call Center ManagerGlobal Direct Television Aug 2006 - Mar 2007About Global Direct:It's a franchise distributor of Showtime and Shownet, GDTV also distributes 5 out of 6 other satellite Pay TV channels including Al Awael, Star, Pehla and Firstnet.ResponsibilitiesDevelop and establish a Contact Center account organizationResponsible for reporting operational issues and productivity to the top management.Responsible for Churn functions and retaining the customers, developing and implementing churn & retention strategies and… Show more About Global Direct:It's a franchise distributor of Showtime and Shownet, GDTV also distributes 5 out of 6 other satellite Pay TV channels including Al Awael, Star, Pehla and Firstnet.ResponsibilitiesDevelop and establish a Contact Center account organizationResponsible for reporting operational issues and productivity to the top management.Responsible for Churn functions and retaining the customers, developing and implementing churn & retention strategies and targets.Preparing the yearly budget for the whole department. Show less
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Operations Manager For Showtime GulfXceed Contact Center Mar 2006 - Jun 2006Managing Showtime Gulf campaign (Telemarketing)ResponsibilitiesManaging a team of 40 agents & 2 Team Leaders.Achieving the settled targets (conversion rate, sales target. .etc
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Call Center Team LeaderXceed Contact Center Mar 2003 - Feb 2006Lead a team of 15 agents to achieve the performance targets. Monitor the team performance and manage the agents to achieve higher results.
George Attia Skills
George Attia Education Details
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2000 Faculty Of Arts - Old European Civilization Department, Ain Shams UniversityLicense Of Arts -
Faculty Of Arts – Old European Civilization Division
Frequently Asked Questions about George Attia
What company does George Attia work for?
George Attia works for Jawwy From Stc
What is George Attia's role at the current company?
George Attia's current role is VP of Customer Care - Jawwy from STC.
What is George Attia's email address?
George Attia's email address is ge****@****dcc.com
What is George Attia's direct phone number?
George Attia's direct phone number is 800-932*****
What schools did George Attia attend?
George Attia attended 2000 Faculty Of Arts - Old European Civilization Department, Ain Shams University, Ain Shams University.
What are some of George Attia's interests?
George Attia has interest in Swimming, Car Racing.
What skills is George Attia known for?
George Attia has skills like Training, Call Center, Customer Satisfaction, Recruiting, Bpo, Customer Experience, Management, Team Building, Project Planning, Service Delivery, Performance Management, Process Improvement.
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