• Assisting the General Manager in the running of the bar, restaurant and hotel• Being the senior figure in the absence of the General Manager• Staff management, training, onboarding• Stock ordering, management and auditing• Generating Rota's• Meeting and exceeding targets set by ourselves and the Area Manager• Ensuring compliance in all Health & Safety, Fire Safety, essential training• Leading the thriving and busy lunch and dinner services to ensure quality and guest satisfaction while meeting sales and Gross Profit Margin targets• Reporting P&L feedback to the Area Manager• Marketing and promotions within this branch of the company

A key achievement is getting the highest monthly Food and Beverage score the hotel has had in the past 4 years, after building a new team from scratch post-covid, overcoming a plethora of obstacles.Day to day running of the Food & Beverage department mainly including; providing quality service, stock and staff management, maintaining cleanliness, vital preparation and delivering trainingBeing responsible for guest’s happiness and accountable for any issuesRecruitment, onboarding and training of new team membersCreating a complex staffing rota to fit around business requirementsHoliday and absence managementUphold health and safety by delivering meetings, maintaining documents and resolving issues where necessaryManaging monthly payrollPreparation and running of events involving; weddings, tours, awards nights and moreManaging departmental and hotel performance through metrics, training and guidanceBeing the most senior member of staff on shift and ensure proactive problem-solvingDriving hotel revenue and demand

Running and serving multiple bars with a small team on busy functions, during service hoursStocking and organising the bars and cellars, checking deliveries and cleaning beer linesTaking orders and operating as a waiterAssist in the setting up and running of conferences and weddingsGeneral reception dutiesWorking nights and conducting the night audit and generating reportsTravelling and covering hotels across the country in a variety of rolesMoney handling including; customer payments, banking, refunding and generating floatsGeneral duty manager dutiesComplaint handling and resolving, including preventing issues before they ariseOperating as a fire marshalOperating as a ‘Team Coach’ to assist in the induction and training of new colleaguesEnforcing hygiene and cleanliness throughout the hotel as well as assisting with housekeepingAssisted in the general running of the hotel in a ‘Care Team’ during the COVID-19 pandemic

Part-time flexible position assisting in the care of a family member while working alongside my full-time position

Temporary position while studying

Part-time position while studying

Part-time position while studying