George Clarke Email and Phone Number

• Monitored network servers, routers, switches, phone systems, and other hardware • Completed maintenance of regular systems backups and installation of vendor system patches • Triaged and completed client troubleshooting for operating systems and application software • Conducted client resolution for WAN/LAN/Cloud network and internet connectivity errors • Provided both onsite and remote client assistance for desktop, application, and hardware issues • Supervised team as lead support regarding desktop and server troubleshooting for 2 year period • Acted as point of contact for all client installations/troubleshooting for United Cloud systems • Designed and implemented USB recovery and diagnosis tool kits for all technicians • Maintained ongoing list of software utilities approved by management for use on client systems • Diagnosed and completed repairs on warrantied and out of warranty hardware replacements • Created, updated, and trained coworkers on troubleshooting documentation and procedures • Alerted management team of potential client hardware and software failures • Engaged in network and infrastructure projects and post-completion customer support • Participated in on-call rotation providing after-hours emergency server and network support

• Developed and implemented multi-faceted lesson plans to accommodate learning styles • Instructed on best triage practices, hardware/software installation, and varied electronic repairs • Provided hands on training of technology administration including IP setup, installing wireless access points, and creation of simulated enterprise infrastructure (which included Active Directory, Windows Deployment Services, File Server, SQL Database and Exchange Email). • Arranged, supported, monitored student offsite/onsite work placements • Researched new curriculum and consulted on suppliers/industry certifications • Maintained classroom equipment and environment in compliance with OHS regulations • Campus Non-Violent Crisis Intervention certificate instructor

• Configured and repaired computer systems for deployment within regional schools • Standardized installation of updates and and best practices for all software/hardware updates • Triaged large volume of incoming service request tickets via MAGIC ticketing system • Created daily repairs and inventory reports for school administration and support providers • Provided onsite technical support for special events and meetings within school district

• Designed and deployed computer imaging systems• Utilized Application and Server monitoring tools• Oversaw server, individual workstation and printer maintenance• Created and maintained various server systems, including user access • Onsite user support and troubleshooting related to software and hardware configuration • Primary 24/7 responder for Ticket Atlantic supporting remote outlet ticketing systems • Travelled throughout Nova Scotia to provide onsite ticket system support and repair • Repaired and conducted regular maintenance updates on BOCA printer • Supported remote offsite entertainment events with ticket scanning/entry systems

• Supported the IT team in the maintenance of hardware, software and other systems• Researched hosting options and reported on pricing/system options• Deployed new desktops, servers and applications. • Completed timely software updates and regular server backups. • Onsite user support and troubleshooting related to software and hardware configuration

• Repaired both desktop and laptop computers experiencing hardware/software problems• Recovered lost data from damaged drives and installed anti-virus programs• Installed and configured operating systems on both new and used PC/Macintosh computers • Improved customer service in both sales and repair departments • Assisted potential customers in selecting computer hardware and software