George E. Email & Phone Number

• Answer inbound calls and chats, directly from customer or from agent as needed.
• Make outbound calls to agents, customers, and co-workers.
• Answer inbound emails, draft and send outbound emails to customers, co-workers, and corporate to obtain additional information and research.
• Manage order and ongoing issue documentation in shared Google Drive documents.
• Take escalated contacts to provide additional information, handle irate customers, resolve ongoing issues.
• Problem solve when new issues arise, ensure all requirements for customer are met in a timely manner.

Clarksville, TN

• Answer office telephone to handle inquiries, take payments for rent or merchandise, make storage or U-Haul reservations, or resolve conflicts with new and long-time customers.
• Experience with Sitelink and U-Haul POS systems to take payment or make reservations/move-ins and move-outs.
• Update social media pages to reflect specials, hours, and advertise business for storage facility, car wash locations (Screaming Eagle Car Wash), and Haul.
• Update electronic signs for storage and car wash locations via Watchfire program.
• Hard copies filing of all tenant leases and receipts, as well as work related reports including financial reports and walk through/grounds reports.
• Maintain cleanliness within the office and on the grounds to appeal to potential customers and keep current ones satisfied.

Clarksville, TN

• Answer office telephone to handle inquiries, take payments for rent or merchandise, make storage or U-Haul reservations, or resolve conflicts with new and long-time customers.
• Experience with Sitelink and Haul POS systems to take payment or make reservations/move-ins and move-outs.
• Daily recon updates on Microsoft Excel to put in work orders, update financial information, balance the drawer, and put in supply orders.
• Hard copies filing of all tenant leases and receipts, as well as work related reports including financial reports and walk through/grounds reports.
• Maintain cleanliness within the office and on the grounds to appeal to potential customers and keep current ones satisfied.
• Sweep, clean out, and tag storage units between tenants.