Account Manager
CurrentCCS Media is a large UK based IT hardware and software reseller and solutions provider. I have a track record of growing client relations and business growth quarterly whilst providing solutions to the public sector, finance, manufacturing, education & insurance industries by genuinely taking time to understand my customers and overcoming challenges to deliver results.Key projects: Cyber Security solutions aiding compliance for audits to multiple cloud services providers, Scanning, Barcoding & Data solutions for secure transit couriers, Audio-Visual & meeting room automation through frameworks for the public sector.Key responsibilities:Consult with customers to understand their IT needs and provide tailored solutionsResearch and recommend new technologies to enhance customer operationsWork closely with my team, vendors and brands to implement solutions and troubleshoot any issuesContinuously strive to improve my knowledge and skills through training and self-developmentKey Accomplishments:Implemented new technologies and solutions that improved customer operations, resulting in increased satisfaction, spend and loyaltyDemonstrated strong teamwork and leadership in delivering projects on-time and within budgetTechnical Skills: Pipeline & CRM Management, project delivery management, familiarity with industry terminology, knowledge of the competitive landscape and technical writing skills.
