George Gant Email and Phone Number

Selected, trained, and supervised (8) employees responsible for quality audits of all outgoing correspondence originating in all of the company's Medicare call centers; created the workflow that outlined the procedures for submitting correspondence for review. Assisted a group of (12) customer service representatives assigned to a dedicated account with escalated issues revolving around policyholder's inquiries regarding provisions of their health insurance plan.

Working within an assigned disease state and with assigned insurance carriers, responsible for verifying the existence of insurance coverage and the satisfaction of pre-certification issues related to specialty medication orders. Included contact with medical providers, freight carrier representatives, and patient/policyholder to address related issues.

Responsible for marketing Medicare-related health insurance products; target and qualify prospects. Thorough knowledge of Medicare regulations. recognized as a "Selling Star" for exceeding sales goals

Responsible for establishing payroll-deduct insurance plan accounts and expanding product line to existing customer base; target and qualify new prospects. highly skilled in relationship selling, networking, and cold-canvassing. recognized for offering assistance to co-workers in advancing organizational goals and objectives. Consistently exceeded sales objectives and was honored twice nationally for my efforts.

Negotiated the reimbursement of paid medical claims from the proceeds of personal injury claim settlements. Managed an active monthly caseload of 500 or more claims in a paperless environment. Determined covered losses by utilizing an excellent understanding of group health insurance policy provisions, a thorough knowledge of medical terminology and diagnostic/treatment coding. Obtained Property and Casualty Examiner certification in both Kentucky and Pennsylvania. Honored as "Examiner of the Period" on four occassions. Member of the "CEO's Club" that recognized examiners who recovered in excess of one million dollars in a given year.