George G. Email & Phone Number

The Office

United States

Systems administrator supporting the daily operations of the T.A.C (Technical Assistance Center) department. This includes new user account creation/deletion both on-premises Active Directory and Azure cloud environments. • System administrator of DameWare and Logmein123 remote support console through patching upgrades and new system functionality• Leveraging Microsoft Intune to support and manage mobile devices• Enrollment, deployment, and retirement of Apple devices in the Apple business manager• Design and maintain the computer image process utilizing a PXE boot configuration• Deskside resolution of HP and Dell workstations, and application incidents, including mobile devices- Windows operating systems, Microsoft Office 365, Outlook Email applications, SAP, and Internet Explorer• Maintain a variety of hardware, software, and network products in an IT infrastructureenvironment, focusing on Dell and HP• Build, deploy, maintain, and troubleshoot desktops, notebooks, tablets, and other hardware devices within a structured IT enterprise environment• Manage inventory of equipment (collection and removals with onsite staging)• Extensive knowledge using Windows XP, 7, and 10. Extremely proficient in Office 365. Managed client servers/domain controllers utilizing remote management agents• Exceptionally familiar with all aspects of break/fix situations on a wide array of hardware and software• Respond to critical virus reports with remediation or isolation re-imaging• Advanced experience with Google Apps

Lancaster County, Pennsylvania, United States

Adaptive combination of deskside support and remote access for infrastructure activities at the local level. Utilizing a variety of diagnostic tools, documentation, and break/fix solutions. Systems administration support using market-leading technologies, such as Microsoft remote access, Bomgar, Cisco VPN Client, and mobile applications.• Focus on enterprise-wide replacement/upgrade of obsolete desktop/notebook computing systems with the installation of new desktop/notebook systems and recovery of replaced PCs, including Windows 7 and XP• Research, analyze, develop, and document new processes and procedures to implement up-to-date KB articles for levels 1, 1.5, and level 2 support• Managed company-wide computer refresh project from start to finish over the span of two years and trained 5 contractors in the refresh process, allowing the team to stay on schedule through the Covid-19 pandemic• System administrator of Bomgar remote support console through patching upgrades and appliance conversions• IT relations and dedicated technical support for a distribution warehouse and three manufacturing plants• Recipient of multiple recognition awards (15) for exemplary project leadership, customer service, and support

Served in the 82nd Airborne Division. Four years of active service including one year overseas, Finished my enlistment as a Non commissioned officer. Earned multiple individual soldier medals.

Comptia Cloud+, Information Technology

Comptia Security+, Information Technology

Comptia A+, Information Technology

Diploma, Automobile/Automotive Mechanics Technology/Technician, Completed

Graduated with a 3.62 GPA. Accepted and attended an invitation-only Volkswagen Academy program.