George Haggarty, Pmp, Csm Email & Phone Number

Mont Vernon, NH, US

Reston, Virginia, US

• Engaged with executive teams and senior management to ensure successful execution of programs and projects
• Unified large project teams with diverse business teams and multiple consulting firms
• Provided management consulting and strategic advice for clients as they navigate changing business environments
• Specialized in helping business teams successfully complete technology projectssee less

Toronto, Ontario, CA

• Planned and managed the delivery of new infrastructure needed for Business and Technology projects. Worked with project stakeholders to ensure the infrastructure builds and the associated testing were prioritized.
• Coordinated infrastructure delivery for over 18 projects.
• Managed the budget for infrastructure builds and testing from estimation through closure.
• Provided consistent weekly status reports across multiple systems.
• Worked with delivery teams to define new processes as the organization embraced new systems, agile processes and cloud based solutions.

Chicago, IL, US

• Coordinated status reporting on 46 business stabilization projects
• Partnered with the Head of Operations to help the Operations team adapt to changing strategic objectives
• Partnered with the Operations and Executive teams to develop KPI's and SLA's which provided clarity on the health of Operations.
• Captured requirements for automated reporting tools for escalation metrics, performance metrics, and the management of essential processes
• Managed the status reporting to the Board of Directors on 14 strategic initiatives

Reston, Virginia, US

• Engaged with executive teams and senior management to ensure successful execution of programs and projects
• Unified large project teams with diverse business teams and multiple consulting firms
• Provided management consulting and strategic advice for clients as they navigate changing business environments
• Specialized in helping business teams successfully complete technology projects

Des Moines, Iowa, US

• Managed 21 post merger cleanup projects for the Finance department
• Partnered with Chief Accounting Officer to help Accounting team respond to changing strategic objectives
• Consulted on organizational changes and management approach
• Managed strategic activities needed to mitigate regulatory findings
• Implemented change control for 120+ critical financial spreadsheets across the organization
• Implemented an auditing and review process to ensure compliance with new processes

Des Moines, Iowa, US

• Responsible for the oversight and full SDLC delivery (Scoping,.Planning, Requirements, Design, Development, QA, Integration Testing, BAT/UAT and Deployment) for client projects
• Managed data conversion and system integrations for Capital Stock, Accounting, and Collateral during the merger of the Federal Home Loan Banks in Des Moines and Seattle
• Led a team of 50 personnel spanning across Accounting, Member Financial Services, Collateral and IT departments
• Reported status, milestones, opportunities and risks to CIO and CFO on a weekly basis
• Worked closely with business owners to understand process, providing business overview and requirements to development team
• Successfully met all goals to date during mock conversions including the creation of the starting balance sheet

Toronto, Ontario, CA

• Managed infrastructure and software implementations for 12 projects for business stakeholders
• Ensured necessary infrastructure and software prerequisites were completed and team members were scheduled and prepared for implementations
• Analyzed requested changes and created playbook for implementation

Toronto, Ontario, CA

• Provided Program Management oversight for a FileNet replacement and Pega integration program
• Responsible for the delivery of 6 different work streams in a program initiated to upgrade a legacy enterprise content management system and business workflow system
• Manage communication with executive stakeholders and partners
• Resolve issues stemming from the integration of 6 work streams in a highly complex evolving environment

Toronto, Ontario, CA

• Managed a team of Pega developers and business analysts in a project responsible for moving 54 loan origination workflows into Pega
• Managed partnerships with external vendors and internal teams in order to effectively mitigate dependencies blocking development and design efforts
• Managed communication with CIO and business stakeholders
• Ensure key milestones were met within budget

Toronto, Ontario, CA

• Led a team of 5 Business Analyst on a project moving 54 different workflows into Pega
• Facilitated workshops to gather business requirements with over 50 business partners in attendance
• Collected business requirements for five different lending work streams
• Wrote system requirement documents and supported the developers in the design of the workflows
• Facilitated the review and approval of documents by the business

Toronto, Ontario, CA

• Created training material and provided end user and administrative training for a custom developed data archive solution
• Designed archive solutions for 8 applications slated for decommissioning

Toronto, Ontario, CA

• Provided defect management coordination for the data conversion of 24 applications

• AccomplishmentsRe-implemented the RightNow CRM sales implementation
• Over 4,000 opportunities created since July 2007
• Integrated follow up tasks from the product download website.
• Overhauled security model for keeping competing channels separate.
• Over 300 new reports built.
• Standardized List Import process.

Boston, Massachusetts, US

• Accomplishments:
• Managed a team of six overseas developers and four consultants for four months
• Designed, managed the creation and implementation of a new invoice system which cut monthly processing time from fourteen man days to three. Integrated system with the front end client systems, and the back end.
• Created an internal compliance certification tool
• Create a logging tool to report on the number of files scanned per person
• Built strong relationships with the Legal, Finance, and HR teams

Andover, MA, MA, US

• MSCRM Development: Developed a module for performing mail merges in MSCRM. After the mail merge the document was uploaded into MSCRM as an attachment.

• Custom Development:
• Great Plains eConnect Development: Built web services which integrate General Ledger, Inventory and Purchasing data into Great Plains. Built applications which integrated General Ledger, Payroll, and Payables.
• Great Plains: specialized in building direct to table migration utilities using C# for modules not covered by eConnect.
• Excel VBA: Built modules that tracked Purchasing and Landed Costs allowing the customer to analyze the true profitability of a transaction before completing a sale.

• Responsibilities:
• Training, installation, and configuration of CRM and Back Office applications.
• Maintain and expand relationships with clients.
• Advise clients on how to best utilize technology to meet their business needs.
• Architect and build solutions. Experience:Siebel 6.x, 7.x:
• Participated in over 20 deployments as a Systems Engineer, Business Analyst, Configurator, and Data Migration Specialist.

• Provide Tier II Application, Desktop, and Network Support.
• Assist customers in Disaster recovery processes
• Repair corrupted databases
• Research advanced topics and create documentation
• Provide training to other Technical Support Analysts
• Assist other analysts with research and troubleshooting process