✦ Manage and monitor cloud infrastructure ✦ Install, configure, test and maintain operating systems✦ support 2nd tier for fixing problems related to operating systems and cloud infrastructure✦ liaise with clients and vendors for problem resolution

✦ Assist in diagnosing and troubleshooting basic network issues, including DNS errors and TCP/IP configurations to ensure the system's stability.✦ Configure security protocols such as firewalls and VPNs in conjunction with senior engineers in order to enhance the security of the network.✦ Monitor network systems to detect performance issues, escalating complex issues to senior engineers for resolution.✦ Work with clients to understand their basic networking needs and provide appropriate solutions under the direction of senior team members.✦ Document network setup, maintenance, and troubleshooting processes to support team workflows and knowledge sharing.✦ Provide support for the deployment of network updates and patching, as well as ensuring the security and reliability of the system.✦ Worked with senior engineers to troubleshoot and resolve network-related issues.

✦ Managed business development efforts that led to the acquisition of new clients in IT services.✦ Collaborated with internal teams to develop customised IT product offerings that addressed the needs of clients.✦ Identified and pursued new business opportunities by conducting market research.

✦ Presented IT solutions to clients, translating technical concepts into business value.✦ Worked closely with cross-functional teams to ensure seamless delivery of IT services to clients.