George Maingi M. Email & Phone Number

Nairobi County, Kenya

Kenya

+ Drive Asante FS East Africa Limited growth within CBK's DCP regulation framework+ Create and Optimize products to sustainably solve Micro, Small and Medium Enterprise financial needs in the short, medium and longer terms.+ Strengthen existing partnerships to deliver value to our customers and other stakeholders.

Kenya

+ Creating partnerships, programs and products to serve MSMEs in the East African region.+ Recruitment, training and retention of best in class staff in Asante FSG's operating countries within East Africa+ Driving business growth in each operating country for self-sustainability and profitability+ Supporting respective country heads in regulatory compliance (CBK, UMRA and BNR)

Nairobi, Kenya

+ Scaling up Kenya operations with a lean team of motivated staff+ Supporting the Group CEO in geographical expansion into Uganda and Rwanda+ Recruitment and training of staff members across the operating countries of Asante FSG+ Signing up new partnerships and creating new programs and products to serve the MSMEs within Asante FSG's geographical footprint+ Training and providing Subject Matter Expertise to Data Science, IT/Technical and other cross-functional teams.

Nairobi Hq

+ Created new partnerships and maintained partner relationships+ Ensured First Time Right launch of new products through robust testing and product piloting to mitigate against unplanned default risks / losses.+ Created robust operational processes to support access to our products by our customers in near real time (most of the products accessible within 60 seconds from application to disbursement)

Nairobi

+ Set up the Revenue Assurance, Fraud Management and Compliance function for the business+ Creation and execution of RAFM and Compliance controls for seamless business operations and minimization/elimination of leakages

Nairobi Hq

+ Drove centralization of Africa Fraud Management operations for round the clock (24X7) fraud operations+ Supported Airtel Money teams in strengthening RAFM controls around mobile money business+ Led the Implementation of Fraud detection and blocking solutions for Airtel Africa operations based on risk levels - This led to reduction of fraud prevalence by more than 90% across Airtel Africa Operations+ Training team members and knowledge transfer. This also involved getting team members on Short Term Assignments across different countries for skills transfer and also career growth.+ Partnered with cross functional teams and vendors to seal revenue and fraud leakage loopholes.

Nairobi Hq

+ Institutionalized fraud management function across Airtel Africa Operations+ Designed and implemented Mobile Financial Services (Airtel Money) Revenue Assurance and Fraud Management controls for all Airtel Operating Countries in Africa.+ Carrying out fraud risk assessments on new products and services so as to pro-actively identify fraud loopholes (technology and process) that could be exploited by fraudsters.

Nairobi

+ Led the Implementation of a Fraud Management System for detection of Frauds in all products and services - Voice, SMS, Fixed Data (WiMAX), Mobile Data (3G), Roaming, Mobile Financial Services (MPESA), Airtime top-up, E1 Services.+ Created a solution to mediate MPESA SMS messages into financial transaction records for use as a data feed into FMS (Fraud Management System)+ Carried out Fraud Risk Assessments and Information System Audits+ Linkage analysis and close working relationship with Law Enforcement Agents to support in Fraud related investigations.

Nairobi

+ Revenue Assurance controls checks+ Creating of fraud controls and work processes.+ Fraud detection and investigations+ Review of business rules and processes to detect and seal loopholes for revenue leakage and fraud.

Nairobi

+ Systems change management - System swaps (from one vendor to another, from one technology to another), software upgrades, loading new patches. The systems included Intelligent Networks (INs), Converged Billing Systems (CBS), Open Charging Gateway, M-PESA SMSC, among others.+ Process improvement through knowledge sharing, training and writing of work instructions+ System faulting - fault localization and resolution within target SLAs+ Daily systems support and maintenance to ensure 99.9% systems and service availability+ Created some basic self monitoring and self healing system controls to ensure continued service availability.

Nairobi

+ Systems change management - System swaps, software upgrades, loading new patches+ Process improvement through knowledge sharing, training and writing of work instructions+ System faulting - fault localization and resolution within target SLAs+ Daily systems support and maintenance to ensure 99.9% systems and service availability

Nairobi

+ 1st line technical support and Resolution of customer care escalations+ Training NMC staff on system operation, maintenance and troubleshooting+ Alarm correlation and fine tuning to minimize alarm flooding while at the same time detecting system malfunction and/or failures+ Site access management - detection of un-authorized site access

Nairobi

+ Site survey, Installation and commissioning customer networks - Point to point as well as point to multipoint wireless networks - Alvarion OFDM and walkair radio equipment, E1 leased lines, Router and switch configurations.+ Technical support to customers and training of sales teams on system capabilities and features.

Nairobi

+ Site survey, Structured cabling and basic configurations of Routers and Switches

Nairobi And Mombasa

+ Implementation of ATM, xDSL, and ISDN network/exchange for Telkom Kenya using Alcatel 7470 switches (formerly MainStreetXpress 36170), Quality Testing and Training of Telkom staff- Secured another attachment between August 2002 and October 2002 to finalize on the project

Bsc. Electrical And Electronic Engineering, Telecommunications

Project Management Professional (Pmp), Pass

September 2016

Cisa