George Njenga Email and Phone Number

• Implementation support and post-implementation optimization activities• Ongoing system administration, maintenance, and troubleshooting• Continuous system enhancements to deliver stronger user experiences including, but not limited to, configuration and testing of workflows, forms, templates, org structure changes, table updates, security roles, self-service features and custom reports.• Facilitate regular meetings with primary stakeholders and others to continuously identify new needs and opportunities for additional efficiencies and useful enhancements.• Establish, coordinate and enforce strict change control policies• Coordinate appropriate integration, configuration, and testing before making changes to the live production environment.• Drive strategies to increase user adoption with new and existing employee; leverage traffic analytics (among others) to measure/monitor strategy effectiveness • Assimilate updates into the production environment through the change control process, if added value is identified.• Ensure HRIS landing page content remains current, relevant, engaging, and targeted by type of end user• Develop, maintain, and administer user training programs for new and existing employees• Provide user support, acting as the HRIS “help desk”• Develop a schedule of regular system audits; coordinate execution with the SME’s and maintain relevant supporting documentation• Prepare the organization for all software updates and new releases• Coordinate communications related to updates, new features, “coming soon” items, etc.• Monitor community environment for new functionality and roadmap items• Actively lobby support and advocate for new functionality and roadmap items with Dayforce that are needed by the organization

▪ System Navigation: Assist users in navigating and utilizing Dayforce functionalities effectively.▪ Troubleshooting: Provide support in resolving issues and troubleshooting system related problems.▪ Training and Development: Conduct training sessions to enhance user skills and ensure proper system usage.▪ Customization Guidance: Advise on system customization to meet specific business needs▪ Ensured 100% compliance on all issues related to Dayforce.

▪ Ensure Compliance: Enforce rules for punching in and out. Ensure adherence to working hours policies.▪ Troubleshooting: Provide support in resolving issues and troubleshooting system related problems.▪ Training and Development: Provide training to employees on Dayforce usage▪ Timesheet and Payroll Management: Analyze timesheet adjustments to ensure accurate employee payments.Also,Audit employee and payroll data for accuracy.▪ Project Rollout: Lead and manage the rollout of the Dayforce project. Ensure 100% cutover completion.▪ Awarded as the best Dayforce Coach

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