Full implementation of the company's sales and annual plan and promotion of the company's products.Monitoring targets’ achievements.Participation in the negotiation of major agreements.Participation in major events.Monitoring and evaluating terms & conditions of yearly agreements.Monitoring customers' orders and payments and preparing actual and forecast reports (per product etc.).Evaluation of discounts and benefits based on special and/or annual… Show more Full implementation of the company's sales and annual plan and promotion of the company's products.Monitoring targets’ achievements.Participation in the negotiation of major agreements.Participation in major events.Monitoring and evaluating terms & conditions of yearly agreements.Monitoring customers' orders and payments and preparing actual and forecast reports (per product etc.).Evaluation of discounts and benefits based on special and/or annual agreements.Implementation of the company's strategic plan.Continuous support of logistics and sales department when dealing with ad-hoc requests and reports. Show less

• Creating and maintaining leads and target lists for potential new customers over the phone• Development of call scripts to build agents’ confidence and knowledge around the products’ key selling points.• Coaching, inspiring and motivating a telesales team• Ensuring the team meets the sales targets• Sales training, development, and performance management• Developing sales strategies to guarantee success and growth• Developing and maintaining customer… Show more • Creating and maintaining leads and target lists for potential new customers over the phone• Development of call scripts to build agents’ confidence and knowledge around the products’ key selling points.• Coaching, inspiring and motivating a telesales team• Ensuring the team meets the sales targets• Sales training, development, and performance management• Developing sales strategies to guarantee success and growth• Developing and maintaining customer relationships• Disciplined use of CRM system, communication and customer management.• Handling customer complaints and enquiries• Monitoring random calls for quality assurance• Forecasting and analyzing sales data.• Regular reporting of KPI’s to the business• Keeping to targets and managing KPI’s Show less

Responsible for the overall performance and activities of C.W. Artopolis LTD, planning & coordination of the Unit with a view of running the unit as a retail chain under the same brand names (Venue, Coffee and More, etc.). Overall coordination of human resources, marketing, logistics, information technology, customer service, accounting, finance, F&B: Results, Budgets and Performance monitoring Growth Policies - Procedures - Systems… Show more Responsible for the overall performance and activities of C.W. Artopolis LTD, planning & coordination of the Unit with a view of running the unit as a retail chain under the same brand names (Venue, Coffee and More, etc.). Overall coordination of human resources, marketing, logistics, information technology, customer service, accounting, finance, F&B: Results, Budgets and Performance monitoring Growth Policies - Procedures - Systems HRMonitoring & Supervision Profitability Marketing Show less

Organization, operation and development of the company’s Contact Center

(Retail & Corporate sales)Responsible for the establishment, organization, operations and development of 2 business units. My responsibilities includeContact Center setup (including CRM,CTI,IVR infrastructure)Pre and Post sales groups, Corporate Back Office, ProjectmanagementBusiness process and reportingBudgetingIncoming customer requests and applications administration (check, registration, correction)Complaints management and Pre legal issuesBilling… Show more (Retail & Corporate sales)Responsible for the establishment, organization, operations and development of 2 business units. My responsibilities includeContact Center setup (including CRM,CTI,IVR infrastructure)Pre and Post sales groups, Corporate Back Office, ProjectmanagementBusiness process and reportingBudgetingIncoming customer requests and applications administration (check, registration, correction)Complaints management and Pre legal issuesBilling and crediting issuesSales to activation process ownership Inhouse and Outsource sales procedures training and developmentDealers and Certified partners support Show less

Design and presentation of seminars about Contact Centers' operations and functionality including:Contact centers supervisory course (train the trainer, coaching, measurements, evaluation and development)Inbound customer careIn and outbound telesales Customer retention campaignsCustomer satisfaction campaignsCross and up-selling techniquesOnline customer care (e-customer care)

Call Center and e-banking support Manager Responsible for business setup operations and development matters related to ‘’Laiki e-bank’’ including:Call Center setup (technology infrastructure and premises) Staff recruitment and trainingDefinition of role and objectives and designation of internal proceduresBusiness plan development (inbound, telesales and collections)Colaboration with other departments of the Bank

Customer Care Supervisor for the following groupsCustomer care for Telestet’s contract and prepaid subscribers Directory information servicesBack offices for technical supportProject management Additional professional activities Active participation in ‘Project Atlas’ of Cap Gemini consulting for Stet Hellas S.A. (a reorganization project with the objective to increase effectiveness and productivity of the departments of the company)Authorized signature type “B”… Show more Customer Care Supervisor for the following groupsCustomer care for Telestet’s contract and prepaid subscribers Directory information servicesBack offices for technical supportProject management Additional professional activities Active participation in ‘Project Atlas’ of Cap Gemini consulting for Stet Hellas S.A. (a reorganization project with the objective to increase effectiveness and productivity of the departments of the company)Authorized signature type “B”, approved by the BANK OF GREECE Languages Proficiency (Michigan) in English. Seminars 2005 Certified as Mutual Funds Sales and investment consultant (EET) Show less