Overseeing and maintaining all aspects of the company's computer and information infrastructure. Providing support for end users's general and specific IT issues. Setting up the servers and workstations remotely and on-site. Setting up IT labs for product and authentication validation. Maintaining and monitoring information security and reviewing all security-related issues. Configuring and setting up new users' work/IT environment. Keeping software versions compatible and up-to-date. Updating software and programs to make sure the system is secured.

Administering and managing information systems consisting of servers and client systems both physically and in the clouds. Assisting clients to upgrade their existing Microsoft server/desktop/mobile systems and Apple iPhones and Android smart devices. Diagnosing and troubleshooting hardware and software issues. Migrating existing operating systems to new drives. Diagnosis and removal of malware and spyware that can’t be removed using commercial security applications. Configuring and securing home wired and wireless networks. Defending IT systems against cyber threats using tools and installing/configuring security software. Setting up processes and configuring network routers and switches to verify the authenticity of Cisco products.Maintaining and securing IT systems by establishing strong passwords and access lists for all information systems. Monitoring and ensuring proper backups of systems. Tweaking hardware and firmware to achieve maximum efficiency for users.

Diagnosed and troubleshoot servers, workstations, and networks for several small businesses. Hardened the security of SMB IT infrastructures. Educated clients the importance of cybersecurity. Proposed, designed, upgraded, and maintained health IT systems independently. Identified cyber security invasions and threats for SMB clients and took actions to secure their servers and workstations. Documented a case study for the successful IT upgrade project for clinical client.

Initiated study meetings with other IT professionals studying and taking IT certification exams through self-study and peer-study. Tutored topics on technologies of Microsoft, Cisco, and non-proprietary standards. Built Microsoft and Cisco labs for study. Assisted others to fulfill their dreams by helping them to study and take exams to advance their careers.

Assisted with the A/P functions, related reports, and invoices. Provided timely and accurate recording of university travel related expenditures. Verified reimbursements for vendors, faculties, staffs, and students. Worked in a high volume, computerized environment independently and with a team.

Demonstrated strong leadership skills and customer service skills. Understood merchandising, budget management and inventory management. Participated in store selling efforts to ensure sales and productivity goals were met. Handled customer complaints and solved computer related questions.

Advanced through ranks from Private Basic, Private, and finally, Private First Class. Maintained and oversaw an ammunition depot with several dozens of pistols, rifles, sniper rifles, machines guns, grenades, and bullets. Mastered the skills of monitoring the coast lines and identifying Chinese navy ships and fleets. Experienced military life.