George Razvan Scurtu Email & Phone Number

Bucharest, Romania

Main responsibilities:Manage key programs end to end or part of the program as key contributorPlan and undertake projects in order to improve organizational processes and performancePreparing and delivering reports and presentations to the Management Board, stakeholders, partners or internal clients.Identifying of project risks, issues and.

Bucharest, Romania

Main responsibilities:Manage the daily running of inbound, outbound and retention department, including sourcing equipment, effective resource planning and implement call center strategies and operationsSet and meet performance targets for speed, efficiency, sales and qualityManage the involved financial aspects, return-on-investment and profit-loss.

Bucharest, Romania

Main responsibilities:Develop objectives for the call center’s day-to-day activitiesCollect and analyze call-center statistics (sales rates, costs, customer service metrics etc.)Monitor trends and competitors in order to achieve performance targets and build better understanding of customersHire, coach and provide training to personnel to maintain high.

Bucharest, Romania

Main responsibilities:Present, promote and sell products/services using solid arguments to existing and prospective customersAchieve sales targets and outcomes within schedulePropose sales strategies to team leaders and evaluate their effectivenessRecommend changes in products/ services and policy Keep team leaders informed by submitting activity specific.

Bucharest, Romania

Attract potential customers by answering product and service questions Open customer accounts by recording account information Maintain customer records by updating their account information Resolve product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve.