Information Technology Service Desk @Indeed Office
Amsterdam, North Holland, Netherlands
• Skilled in troubleshooting Windows and Mac OS platforms with proficiency• Experienced in delivering mobile device support for both iOS and Android platforms• Provided support to Zoom Meetings• Experienced in Google Workspace administration• Skilled in troubleshooting Authentication/Single Sign-On issues, with proficiency in platforms such as DUO and OKTA• Consistently addressed IT-related and application issues for over 2,000 users by employing efficient troubleshooting methods• Proficient in creating and managing service desk tickets to track incidents and troubleshoot issues in the most effective way. Familiar with JSM, ServiceNow, Jira(bugs) etc.• Manage IT and AV equipment• Thorough understanding of network protocols and configurations including TCP/IP, LAN and WAN• Advanced network troubleshooting skills, including expertise in VPN client troubleshooting• Efficient installation and configuration of software and hardware for end-users