George Smith Email & Phone Number

Englewood, Colorado, United States

VP of Dish Network's 2024 veterans resource group. Manage and support initiatives driving organizational excellence for the billing, credit, and fraud operations teams.

Englewood, Colorado, United States

Program Manager for Dish Wireless (Boost Mobile)

Greenwood Village, Colorado, United States

Call center speech and behavioral analytics driving sales and marketing campaigns identifying areas of opportunity for improved operational and agent call handling excellence.

Littleton, Colorado, United States

• Wireless Network Engineering - Regulated Services (Acting Director of Regulated Services and Technical Project Manager)
• Acting Director of Regulated Services 3/22 - 9/22. I lead a team of engineers and data specialists responsible for building regulated services programs, such as STIR SHAKEN, 911, Wireless Emergency Alerts (WEA), and.
• Lead Technical Project Manager collaborating with teams from AWS, Nokia, Cisco, internal cloud, and network security engineers to build, provision, and implement the world's first Stir Shaken product to operate with an.
• Developed processes and tools to meet the FCC's and ITG's Traceback program combating robocalling campaigns.
• Lead efforts to identify and contract vendor provided call screener services.

Greater Denver Area

• Responsible for training and supporting Sprint indirect authorized business and mobile solutions partners.
• Provided coaching and ongoing support on Sprint’s sales tools and applications including but not limited to order entry, rate plans, devices, services, promotions, and Sprint’s policies, and procedures.
• Develop and provide training and troubleshooting with order entry tools, FDT (AMDOCS), Salesforce and OSS/BSS platform.

Greater Denver Area

• Project manager for enterprise level projects impacting network access and sales tools for outside sales.
• Successfully lead a five-year project to develop and implement a fraud management security advantage program, to secure dealer access, creating and managing indirect dealer security (user) profiles aligning user access.
• Project Manager, stakeholder, and subject matter expert in the development of an all-inclusive ID management tool for approved indirect dealer contracts, locations, and user logon ID’s.
• Project Manager, facilitator and POC responsible for evaluating all requested indirect dealer mergers and acquisitions.
• OSS/BSS and SME converting, implementing, and migrating customer data and user workflow processes to a new billing platform.
• Documented and managed fraud managements processes for ID management, user security profiles, and fraud investigations.

Englewood, CO

• Investigated identity, equipment, and payment fraud and prepared case files for prosecution.
• Designed and implemented the payment fraud investigation processes, policies, and database for case tracking and automated reporting. Established user profiles, and access provisioning in the corporate billing and.
• Averaged an annual revenue saved exceeding $30m.
• Played an integral role in development and deployment of negative tables preventing further activity with known fraudulent devices.
• Awarded the Nextel Inner Circle of Excellence award for Outstanding Performance.
• Built and managed a team of investigators in Identity, payment, and equipment fraud investigations.

Bachelor Of Science - Bs, Project Management, 3.51

Activities and Societies: Golden Key International Honour Society

Organizational Leadership