Fostered and garnered executive endorsement for internal transfer to new expansionary division of PEXA Group tasked with launching PEXA in the UK market valued at AU$1B in IPO.Successfully contributed to the launch of PEXA in the UK market utilising my combined PEXA and start-up experience. This included:- Evaluating, selecting, developing partnership with and embedding a strategic Managed Service Provider.- Took ownership of and developed plan to deliver aspects of Day 1 operations including presenting to and receiving ExCo endorsement, mapping and delivering tactical solutions and solution options analysis for new systems.- Decoded blockers with data reporting, refined requirements, evaluated options and process, and delivered solution across global teams.- Regular status reporting to executive leaders in lead up to Go-Live to support Group Board decision.Since launching I have delivered projects that support a scalable operating model, including:- Project managed delivery of greenfield Salesforce implementation for the UK.- Created and delivered monthly operations report for executive committee.- Presented decisions to executive committee on numerous occasions, receiving 100% endorsement. - Defined a scalable operating methodology enabling clear a operations strategy.- Launched ESG program in the UK, setting up working group and executive sponsor. Completed ESG Materiality interview.- Forecast FTE by building model from scratch. - Developed and ran risk reporting process.- Actively involved in Operational Resilience.

Recommended by internal staff having built up personal brand within PEXA leading to being the second hire in a new expansionary division of PEXA Group tasked with exploring commercial opportunity of PEXA data.Worked with senior executive stakeholders to deliver a business case within 6 months to start PEXA Insights - PEXA's data business.In 2 years following:- Supported the growth of the start-up business from 2 people to >50.- Delivered numerous projects on time and in budget including PEXA Insights first products, research reports and government applications. - Led 4 product exploration projects with external stakeholders including partnerships with government.- Organised and hosted >10 events and presentations including company showcases and EOY celebrations. - Supported PEXA's 2021 IPO and rewarded for this.- Consistently recognised and rewarded for achievements within company and team forums.- Cultivated a best-in-company team culture.Outside of role:- Joined ESG Working Group as a environmental stream co-lead. Supported Group wide surveying of GHG emissions and PEXA's first GHG report.- Joined mentor program as a mentor to internal and external individuals.- Completed Mental Health First Aid course.- Completed PRINCE2 Project Management Courses.- Participated in volunteer days.

Joined PEXA during it's transition from start-up to mass adoption phase.The significant increase in demand meant I had to quickly adapt my ways of working and support the team to mass onboard new customers. I delivered excellent customer service to new members achieving major milestones of 5000, 6000, 7000 and 8000 active subscribers within 2 years.Proactively took on the onboarding for new councils - a previously uncultivated entity group.Championed change to improve ways of working by garnering crowd support from other teams as well as my own. Initiated, managed and hosted additional extra projects outside my role including company Hack Days, Shark Tank, Table Tennis Tournament, ESG Volunteer Days, Zombie Day.Recognised in monthly, company, Reward and Recognition awards both individually and within teams.

Manage all aspects of:Wordpress site (georgeczoology.wordpress.com) - Blog inspiring all ages to notice and appreciate the truly incredible wildlife they're surrounded by. Facebook page (www.facebook.com/georgesmithzoology) - Facts, articles, videos and thoughts to intrigue and educate the zoological minds! - Over 400 subscribers, with plans to begin filming in 2018.

Contracted to work at ANZs global headquarters I provide 5* customer service in a corporate environment. Other responsibilities include:Strict guest management, Quality control of staff engagements and interactions, Concierge services, Access card managementAd hov duties.

Managed any issue and upkeep of all 300+ cars within our fleetProject management of insurance claims, repair works, infringements and fuel cards. Development of new relationships with suppliers and contractors through positive engagement projects.Conscientious communication with care homes and houses to minimise service disruption.

Brought 5* customer service to the corporate world.Project management of high volume staff relocation's, access card update to over 600 passes, ongoing food and drink audit including regular presentation, workplace environment management throughout tenancy. Trained ergonomic assessor.Socially involved individual and winner of HSF Pool Tournament 2017.

Responsible for maintaining 5* operational standards in central London's largest private health club. Part of the management team that won 2 green health and safety awards. Manager responsible for positive member engagement scores.Directly managed lifeguard team along with external contractors - including all HR and innovative engagement programs.First contact and complaints management.Coordination of multi-departmental response to any issues within entire club.Praised for successfully covering operations manager's extended leave.Management team responsible for facility health and safety.Qualified in: emergency first aid, defibrillation and pool operations

Ensured fantastic customer service results through proactive management and innovative staff engagement and training programs.Track record included 13 consecutive 100% mystery shop scoresBest performing team within the club as measured by client feedback and recognition.Handled all HR related issues including (but not limited to) recruitment, performance management and disciplinary issues. Passionate about 5* customer service, going above and beyond and inspiring my team to do the same.

Inspiring the next generation of scientists!Solely ran after school clubs for children aged 5-13 years old with up to 30 students. Fun and interactive learning to bring science to life. Trained in young student engagement techniques.

Great White Shark research intern, including voluntarily organising and managing summer holiday engagement camps, guided tours of Mosselbai aquarium and in field great white shark population studies. Planned and filmed a short wildlife film documentary in Schotia Game Reserve.

Temporary summer role working within rodent toxicology.Animal welfare control, data entry, data collection, ad hoc cleaning and administrative work. Contract extended from initial 2 month contract to 4 months. 12-2 shift pattern with early starts and voluntarily overtime when available.