George Spyropoulos Email and Phone Number

• Leading team of 11 teammates as well as outsourcing Vendors’ teams.• Managed Vendors and third party contracts to ensure delivery of required services.• Coordinated new hire recruitment, training and development.• Departmental Budget Allocation.• Maintaining services availability KPI's within agreed annual limits.• Production’s Applications access controlling• Incident / Problem Management• Backoffice Platforms Release Management• Serving as an operational… Show more • Leading team of 11 teammates as well as outsourcing Vendors’ teams.• Managed Vendors and third party contracts to ensure delivery of required services.• Coordinated new hire recruitment, training and development.• Departmental Budget Allocation.• Maintaining services availability KPI's within agreed annual limits.• Production’s Applications access controlling• Incident / Problem Management• Backoffice Platforms Release Management• Serving as an operational interface between the IT Direction, Providers and Business Areas: Stimulates, surfaces and shapes business demand Coordinates and aggregates demand from many business departments Influences and demands appropriate supply of services both in terms of quality and capacity Orchestrates key provider roles on behalf of business partners like SMEs, PMs, BAs• Support Applications : Respond to requests for application assistance in person, via phone, electronically Communicate effectively within all employee levels inside and outside the company Act as a mentor and apply expertise in all levels of the company Provide alternative solutions and train peers Support users in the use of applications by providing necessary training and advice. Follow standard help desk procedures Log all help desk interactions Highly Advanced Reporting Handling productions issues in focus mode Track and route complex problems and requests and document resolutions Diagnose and resolve complex applications issues Show less

Abap4 / SAP