• Provides technical support to executive team members a for all desktop, laptop, and mobile devices; troubleshoots and resolves technical, connectivity, and other technology issues quickly and efficiently• Provides all-inclusive on-site and off-site support for all technology-related needs of Senior Executives 24/7• Provides advanced troubleshooting for operating systems, network connectivity, standard applications and proprietary applications in order to resolve executive technology issues• Develops and implements maintenance plans to reduce technology issues for the executive population• Identifies and introduces new technologies to executives that will enhance their productivity; provide training on new features and capabilities

• Troubleshoots complex user application problems and provides functional and technical expertise within multiple business areas via phone & remote tools• Provides written and verbal assistance to IT Infrastructure personnel to resolve problems with production activities. • Offers support for system issues, and serves as an escalation point for the Help Desk• Experience troubleshooting and resolving Cygnet and Flow-Cal issues as first point of contact.• Performs application troubleshooting, root cause analysis and problem resolution for Desktop and Citrix applications.• Effectively manages time while completing tasks in a fast paced environment closing over 250 incident a month

• Maintains and administers computer networks and related computing environments including computer hardware, systems software, applications software, and all configurations for 150 users.• Diagnose, troubleshoot, and resolve hardware, software, or other network and system problems and replace defective components when necessary.• Operates master consoles to monitor the performance of computer systems and networks, and to coordinate computer network access and use.• Designs, configures, and tests computer hardware, networking software and operating system software for unit’s users.• Monitors network performance using Active Directory and Dameware to determine whether adjustments need to be made, and to determine where changes will need to be made in the future.• Designs Air Traffic control templates for training purposes in Visual Studio using ASP.net framework using C# code.

Install, configure, and support an organization's local area network (LAN), wide area network (WAN), and Internet systems or a segment of a network system. Monitor network to ensure network availability to all system users and may perform necessary maintenance to support network availability. May monitor and test Web site performance to ensure Web sites operate correctly and without interruption. May assist in network modeling, analysis, planning, and coordination between network and data communications hardware and software. May supervise computer user support specialists and computer network support specialists. May administer network security measures.

Directly supervise and coordinate the activities of mechanics, installers, and repairers. Repair, test, adjust, or install electronic equipment, such as industrial controls, transmitters, and antennas.