George Almousa Email & Phone Number

Amman, Jordan

• Implement and install solutions on the customer's test and production environments.• Employed open-source technologies for task automation and productivity enhancement.• Work onsite and offsite to troubleshoot and diagnose customer reported issues on the different levels of solutions (i.e. Database, Application, Network, Communication, and Integration Interfaces Levels).• Act positively and respond promptly to the customer’s requests/tickets.• Linux Operating System Configuration and Operation over Red hat, Centos and Ubuntu.• Conduct Preventive / Corrective Maintenance visits to customer sites physically or remotely.• Successfully implemented banking payments software, coupled with agile customer support.• Adept in orchestrating workflows through Kubernetes and Source control tools (GitLab).

Amman, Jordan

• Achieve other handled processes and functions on time and efficiency.• Ensure Quality and efficiency in resolving complaints by 90 %. • Achieve Complaints service level by Handling and solving all cases within less those 60 minutes. • Achieved SL 85 % and above to improve customer satisfaction.• Responsible for the security, Confidentiality & Integrity, of all information assets within his responsibilities following the company’s Information Security Policies.

Amman, Jordan

• Handling various types of customer correspondences through inbound calls, outbound calls, Messages, multimedia channels, and/ or other ways of interactions in a professional and convivial manner while adhering to the quality standard and service levels to maintain customer satisfaction.• Promoting and maintaining a vigorous and positive corporate image and identity during interactions with customers.• Facilitating the interaction of Zain with its customers by answering customers enquires and resolving their problems through comprehensible guidance, recommending a proper solution(s), and proposing adequate enlightenment in a timely and effective manner.