Hussam Odeh
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Hussam Odeh Email & Phone Number

Support and Implementation Engineer at ProgressSoft Corporation
Location: Amman, Jordan, Jordan 5 work roles 1 school
1 work email found @progressoft.com LinkedIn matched
✓ Verified Jun 2026 4 data sources Profile completeness 86%

Contact Signals · 1 work email

Work email h****@progressoft.com
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Current company
ProgressSoft Corporation
Role
Support and Implementation Engineer
Location
Amman, Jordan, Jordan
Company size
315 employees

Who is Hussam Odeh? Overview

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Quick answer

Hussam Odeh is listed as Support and Implementation Engineer at ProgressSoft Corporation, a company with 315 employees, based in Amman, Jordan, Jordan. AeroLeads shows a work email signal at progressoft.com and a matched LinkedIn profile for Hussam Odeh.

Hussam Odeh previously worked as Mid Technical Support Officer at Eastnets and Technical Lead at Gistec. Hussam Odeh holds Program Engineering, Information Technology, 3.0 from The World Islamic Sciences & Education University - W.I.S.E.

Company email context

Email format at ProgressSoft Corporation

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{first}.{last}@progressoft.com
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Profile bio

About Hussam Odeh

Technical Support Officer with over six years experience managing both Teams and KPI’s, Key strengths include Client-Facing Communications,Excellent Leadership, Organization and Communication skills, Kanban process, Priority and bug management, Great analytical skills with expertise inIIS, SQL, Windows Server, Linux , GIS Applications And Financial Systems.

Current workplace

Hussam Odeh's current company

Company context helps verify the profile and gives searchers a useful next step.

ProgressSoft Corporation
Progresssoft Corporation
Support and Implementation Engineer
amman, jordan
Website
progressoft.com
Employees
315
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5 roles

Hussam Odeh work experience

A career timeline built from the work history available for this profile.

Mid Technical Support Officer

Eastnets

Amman, Jordan

  • Analyze, reproduce, Define And Answer client issues which of i have been the direct result of 600+ tickets over 1 year andmany more as participant
  • Maintain contact with key customers to assess their maintenance and support requirements with 40 different customersincluding bugs and patches.
  • Providing skilled training in all different products to new hires and overlooking their training process and progression
  • Awarded for impeccable timing and perfect attendance
  • Maintain Customer Satisfaction Score above 4.8 for overall tickets.
  • Maintain a sub 1 hour response rate and blocking issues with a 10 minute response rateApplication responsibilities:
Nov 2020 - Aug 2022

Technical Lead

Gistec

Amman, Jordan

  • Help a team of 25+ people identifying and resolving blocking issues on time to maintain business continuity for Enterprise Issues
  • Oversee and Guide Multiple Group leads regarding teams and projected direction of the project
  • Data Analysis and Trend identification for all 1000+ Customers using SalesForce
  • Participate in Premium Support team resolving blocking issues 24/7 with a team of 5 Co-Workers
Nov 2019 - Nov 2020

Group Lead

Gistec

Amman, Jordan

  • Direct and maintain a team of 12+ Co-workers including their KPI’s Such as CSAT over 4.5 and 85% Attendance
  • Assist and Train Potential New Groupleads as well as team members in Enterprise Field for Esri Suite
  • Implemented a joint effort with seniors to increase performance but creating a sub ticketing system for new coworkers which yielded a 150%retention rate
Dec 2018 - Nov 2019

Technical Support Analyst

Gistec

Amman, Jordan

  • Implement and resolve all issues for ArcGIS Enterprise Suite, Including LoadBalancing,DMZ zones, Calculating required resources andinfrastructure layout
  • Averaging out above 30+ enterprise tickets with a CSAT rate of 4.9 and a low resolution time
Dec 2016 - Dec 2018
Team & coworkers

Colleagues at ProgressSoft Corporation

Other employees you can reach at progressoft.com. View company contacts for 315 employees →

RA Roma Amor Chavez Roma Amor Chavez Colleague at Progresssoft CorporationJabriya, Hawalli, Kuwait, Kuwait View → MI Mousa Ibrahim 🍉 Mousa Ibrahim 🍉 Colleague at Progresssoft CorporationAmman, Jordan, Jordan View → KA Khaled Alkarmy Khaled Alkarmy Colleague at Progresssoft CorporationAmman, Jordan, Jordan View → FD Fuad Daoud Fuad Daoud Colleague at Progresssoft CorporationAmman, Jordan, Jordan View → GT Ghassan Tiameh Ghassan Tiameh Colleague at Progresssoft CorporationAmman, Amman, Jordan, Jordan View → SH Sarah Haddad Sarah Haddad Colleague at Progresssoft CorporationAmman, Amman, Jordan, Jordan View → HH Hanin Hussein Hanin Hussein Colleague at Progresssoft CorporationAmman, Amman, Jordan, Jordan View → AA Almouyad Abulawi Almouyad Abulawi Colleague at Progresssoft CorporationAmman, Jordan, Jordan View → MW Michael Wakileh Michael Wakileh Colleague at Progresssoft CorporationJordan, Jordan View → DK Dmitry Kitaev Dmitry Kitaev Colleague at Progresssoft CorporationRussia, Russian Federation View →
1 education record

Hussam Odeh education

  • The World Islamic Sciences & Education University - W.I.S.E
    The World Islamic Sciences & Education University - W.I.S.E
    3.0
FAQ

Frequently asked questions about Hussam Odeh

Quick answers generated from the profile data available on this page.

What company does Hussam Odeh work for?

Hussam Odeh works for ProgressSoft Corporation.

What is Hussam Odeh's role at ProgressSoft Corporation?

Hussam Odeh is listed as Support and Implementation Engineer at ProgressSoft Corporation.

What is Hussam Odeh's email address?

AeroLeads has found 1 work email signal at @progressoft.com for Hussam Odeh at ProgressSoft Corporation.

Where is Hussam Odeh based?

Hussam Odeh is based in Amman, Jordan, Jordan while working with ProgressSoft Corporation.

What companies has Hussam Odeh worked for?

Hussam Odeh has worked for Progresssoft Corporation, Eastnets, and Gistec.

Who are Hussam Odeh's colleagues at ProgressSoft Corporation?

Hussam Odeh's colleagues at ProgressSoft Corporation include Roma Amor Chavez, Mousa Ibrahim 🍉, Khaled Alkarmy, Fuad Daoud, and Ghassan Tiameh.

How can I contact Hussam Odeh?

You can use AeroLeads to view verified contact signals for Hussam Odeh at ProgressSoft Corporation, including work email, phone, and LinkedIn data when available.

What schools did Hussam Odeh attend?

Hussam Odeh holds Program Engineering, Information Technology, 3.0 from The World Islamic Sciences & Education University - W.I.S.E.

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