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George Baker Email & Phone Number
Head of Business Operations
at
PELHAM
LinkedIn matched
✓ Verified Jul 2026
3 data sources
Profile completeness 86%
Current company
Role
Head of Business Operations
Location
Southampton, England, United Kingdom
Company size
Who is George Baker? Overview
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Quick answer
George Baker is listed as Head of Business Operations at PELHAM, a with 72 employees, based in Southampton, England, United Kingdom. AeroLeads shows a matched LinkedIn profile for George Baker.
George Baker previously worked as Customer Success Manager at Lead Forensics and Customer Project Manager (Secondment) at The West Group Ltd. George Baker holds Master'S Degree from University College Of Estate Management.
Company email context
Email format at PELHAM
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PELHAM
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Profile bio
About George Baker
Passionate Customer Success Manager | Driving Client Satisfaction, Retention & Growth | Proven Track Record in Delivering Exceptional Service & Building Strong RelationshipsKey SkillsCustomer Service, Recruitment, Advertising, Online Recruitment, Job Advertisement, Microsoft Office, Candidate Screening, Talent Attraction, Customer Experience, Account Management, Team Management, Administration, Salesforce
Current workplace
George Baker's current company
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Pelham
15 roles · 20 years
George Baker work experience
A career timeline built from the work history available for this profile.
Customer Success Manager
CurrentAs a Customer Success Manager at Lead Forensics, I focus on ensuring our clients achieve maximum value from our B2B lead generation software. My role revolves around building strong, long-lasting customer relationships, guiding clients through onboarding, and providing comprehensive training to help them reach their business goals. I proactively identify opportunities to optimise our solution for each client, analyse customer data to provide actionable insights, and collaborate closely with internal teams to resolve any customer concerns. Additionally, I manage client renewals, reducing churn by addressing issues promptly and driving continued engagement. My focus is on delivering measurable results and a seamless customer experience, which fosters high client satisfaction and retention.
Feb 2024 - Present
Customer Project Manager (Secondment)
Oct 2023 - Jan 2024
Customer Experience Manager
As Customer Experience Manager at The West Group, I oversaw the customer services and account management functions, leading a team to deliver exceptional service and operational excellence. I collaborated closely with sales and operations departments to drive a cohesive customer experience, ensuring seamless product launches and successful client engagements. My role involved managing significant product launches with a potential gross value of $6 million, maintaining service excellence with a Net Promoter Score (NPS) of 53, and working to exceed revenue targets of £14 million. I also implemented continuous improvement initiatives, such as Kaizen events, to enhance service efficiency and customer satisfaction. Additionally, I was responsible for recruitment, onboarding, and staff development, setting clear goals and ensuring adherence to our Quality Management System (QMS).
Mar 2023 - Dec 2023
Customer Services Manager
Sep 2021 - Mar 2023
Customer Services Team Leader
Jan 2021 - Sep 2021
Customer Service Assistant
Jul 2020 - Jan 2021
Senior Client Delivery Executive
Specialising in advert writing and online recruitment campaigns for a range of sectors, including Engineering, Water and Waste Management. By working closely with businesses to understand their employer profile, we increase exposure in the market and improve both the quantity and quality of candidates.
Mar 2019 - Jul 2020
Customer Experience Executive
Feb 2017 - Jun 2020
Technical & Engineering Recruitment Consultant
Jul 2016 - Feb 2017
Team Member / Staff Representative
Aug 2015 - Jul 2016
Quality Assurance Data Verifier
Oct 2014 - Aug 2015
Team Leader
Jd Wetherspoon
Mar 2013 - Oct 2014
Marketing Assistant
May 2012 - Jul 2014
Assistant Store Manager
2007 - 2013
~6 yrs
3 education records
George Baker education
Master'S Degree
Bachelor'S Degree
Gsce
Brentwood Country High School
FAQ
Frequently asked questions about George Baker
Quick answers generated from the profile data available on this page.
What company does George Baker work for?
George Baker works for PELHAM.
What is George Baker's role at PELHAM?
George Baker is listed as Head of Business Operations at PELHAM.
Where is George Baker based?
George Baker is based in Southampton, England, United Kingdom while working with PELHAM.
What companies has George Baker worked for?
George Baker has worked for Pelham, Lead Forensics, The West Group Ltd, The Talent Hub, and Cvwow.
How can I contact George Baker?
You can use AeroLeads to view verified contact signals for George Baker at PELHAM, including work email, phone, and LinkedIn data when available.
What schools did George Baker attend?
George Baker holds Master'S Degree from University College Of Estate Management.
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