George Wells Email & Phone Number

Charlotte, NC, US

Charlotte, North Carolina, United States

• Manages priorities and workflow for local and remote development teams utilizing agile development methodologies: Scrum for product development, Kanban for client support
• Initializes software enhancement projects both in response to stated client needs and proactively as a means of increasing software value and competitiveness in the marketplace
• Creates detailed technical requirements for new features and software enhancements from project requirements

Charlotte, North Carolina, United States

• Lead a team of three client success managers working with over 150 SaaS clients

Charlotte, North Carolina

• Answered incoming client communications, resolving complex technical questions utilizing deep understanding of software platform and creative problem solving

Charlotte, North Carolina Area

• Managed relationships with classic and collector automotive dealerships utilizing Speed Digital’s highly targeted and specialized SaaS offerings
• Drove client satisfaction through high responsiveness and dealership operations expertise

Charlotte, North Carolina Area

• Guided the development of Drive N Style franchisees through metric based performance analysis and regular operations coaching
• Consulted franchises in all areas of operation, including employee recruitment, expense management, route optimization, customer retention, and I.T. infrastructure
• Onboarded new franchisees into the Drive N Style system, providing hands on sales and marketing support in the field

• Lead automotive dealership management through the process of adopting Reynolds’ Dealership Management System solutions from initial pre-launch training and configuration through go-live date and on-site technical support
• Trained a full spectrum of end-users in the utilization of Reynolds accounting, payroll, parts, service, sales/finance, and reporting applications
• Optimized dealership operations through process consulting and performance metric / financial analysis
• Mentored new Reynolds Associates as onsite senior trainer, guiding professional skills development and the attainment of software expertise
• Winner of March 2017 Software Implementation Department Meritorious Performance Award

Columbia, Missouri Area

• Instructor of Finance 1000: Principles of Finance, an introductory course for undergraduates pursuing non-finance degrees
• Developed lesson plans, delivered lectures, and designed assessment materials for classes of up to sixty students
• Recipient of the Fall 2012 department award for “Outstanding Finance 1000 Instructor”

Columbia, Missouri Area

• Delivered lectures to a combined section of Finance 1000 consisting of 114 students
• Provided input into course design and instructor best practices

Lexington, Kentucky Area

• Ensured guest satisfaction at a full service Hilton hotel property by processing arrivals and departures, answering inquiries, and empathetically resolving guest issues
• Awarded Hilton Lexington-Downtown’s October 2010 “Front of the House” Employee of the Month

Lexington, Kentucky Area

• Directed a team of four associates responsible for the merchandising activities of a 30,000 square foot big box electronics retailer
• Supervised the pilot launch of a revolutionary Web 2.0 based employee portal at my retail location

Lexington, Kentucky Area

• Sold consumer electronics and complementary services in a big box retail environment
• Awarded two 100% mystery shop evaluations from third party auditors
• Developed and executed action plans for three high profile product launch events involving hundreds of customers, local media coverage, and the generation of over $100,000 in sales revenue

Mba, Marketing Concentration, 4.0

Activities and Societies: Crosby MBA Association, Trulaske Consulting Association, Crosby Ambassadors

B.S.B.E, Economics & Management, 3.97