● Manages priorities and workflow for local and remote development teams utilizing agile development methodologies: Scrum for product development, Kanban for client support● Initializes software enhancement projects both in response to stated client needs and proactively as a means of increasing software value and competitiveness in the marketplace● Creates detailed technical requirements for new features and software enhancements from project requirements

• Lead a team of three client success managers working with over 150 SaaS clients

• Answered incoming client communications, resolving complex technical questions utilizing deep understanding of software platform and creative problem solving

• Managed relationships with classic and collector automotive dealerships utilizing Speed Digital’s highly targeted and specialized SaaS offerings • Drove client satisfaction through high responsiveness and dealership operations expertise

• Guided the development of Drive N Style franchisees through metric based performance analysis and regular operations coaching• Consulted franchises in all areas of operation, including employee recruitment, expense management, route optimization, customer retention, and I.T. infrastructure• Onboarded new franchisees into the Drive N Style system, providing hands on sales and marketing support in the field

• Lead automotive dealership management through the process of adopting Reynolds’ Dealership Management System solutions from initial pre-launch training and configuration through go-live date and on-site technical support • Trained a full spectrum of end-users in the utilization of Reynolds accounting, payroll, parts, service, sales/finance, and reporting applications• Optimized dealership operations through process consulting and performance metric / financial analysis• Mentored new Reynolds Associates as onsite senior trainer, guiding professional skills development and the attainment of software expertise • Winner of March 2017 Software Implementation Department Meritorious Performance Award

•Instructor of Finance 1000: Principles of Finance, an introductory course for undergraduates pursuing non-finance degrees•Developed lesson plans, delivered lectures, and designed assessment materials for classes of up to sixty students •Recipient of the Fall 2012 department award for “Outstanding Finance 1000 Instructor”

•Delivered lectures to a combined section of Finance 1000 consisting of 114 students •Provided input into course design and instructor best practices

•Ensured guest satisfaction at a full service Hilton hotel property by processing arrivals and departures, answering inquiries, and empathetically resolving guest issues•Awarded Hilton Lexington-Downtown’s October 2010 “Front of the House” Employee of the Month

•Directed a team of four associates responsible for the merchandising activities of a 30,000 square foot big box electronics retailer•Supervised the pilot launch of a revolutionary Web 2.0 based employee portal at my retail location

•Sold consumer electronics and complementary services in a big box retail environment•Awarded two 100% mystery shop evaluations from third party auditors•Developed and executed action plans for three high profile product launch events involving hundreds of customers, local media coverage, and the generation of over $100,000 in sales revenue