Provide strategic oversight and guidance to 21 Store Managers, 2 RM’s, and 200 employees covering 20+ locations while managing all elements of retail business, strategy, operations, learning & development, and marketingServe as a key executive team member and build the largest bicycle retail business through strategic planning and putting a strong emphasis on market expansion on the East Coast Oversee 250,000 transactions annually and financial operations totaling $30 million to ensure accuracy and efficiency within a dynamic business environmentExtend the brand’s footprint and market presence by strategizing the development of new locations while collaborating with stakeholders to secure and finalize store acquisitions through effective negotiationEnable informed decision-making by generating and monitoring weekly KPI reports and action plans while driving continuous improvement initiatives and regulating operational excellenceSet up a recruitment funnel and HR platforms to efficiently hire and select the best candidates while analyzing the staffing requirements and capacities to fulfill business objectives Conduct training sessions for 50 team members by assessing areas of improvement to customize development programs and curriculum, promoting professional growth Coordinate seamless interaction and information sharing by establishing company-wide communication platforms Formulate store concepts by utilizing SketchUp and coordinate with architects to devise plans and oversee construction projects through evaluation of bids from GCs, resulting in the prompt opening of 7 stores within budget Exceed revenue goals by examining new opportunities and administering department budgets, including payroll, to ensure optimal financial management

-Communicated with audience through interactive discussions and Q&A sessions to attract attention and engagement-Delivered impactful keynote addresses at various events by leveraging expert knowledge and dynamic presentation skills to inspire audiences across different industries-Participated in post-speech break out meetings with company managers to discuss relevant topics and address concerns

-Oversaw global retail operations across 50 locations in 7 countries in alignment with the brand’s vision and profitability goals through strategic management at corporate and store levels-Executed flagship retail control practices by balancing people management and operational prowess to enhance customer experience and embody the core values of the company-Provided accessible and comprehensive learning solutions for staff worldwide by developing an online training portal-Launched a retail consulting program by partnering with 200+ businesses to nurture brand consistency and success-Led a team of 35 across two departments and indirectly shaped the strategic direction of over 200 retailers/customers, steering comprehensive retail plans and achieving key targets-Spearheaded a budget with revenues exceeding $5 million and operational expenses of $2.5 million, optimizing resource allocation and financial planning-Designed and pitched a bespoke Retail Consultancy service for the company and drove a 70% increase in net profits for 35 independent retailers

-Offered tailored insight, coaching, and project management to clients across diverse retail environments by pioneering and directing a comprehensive 9-month international consultancy program-Facilitated strategic planning sessions to ensure sustainable positive change, transitioning program ownership to client employees for long-term success-Empowered small business owners with critical insights to upgrade their understanding of evolving business models-Delivered consultancy services encompassing leadership, cash flow planning, and consumer emotional sentiment analysis while impacting businesses from San Diego to Austin and Montpelier, France

-Uphold inclusive learning experiences by tailoring content and creating an international curriculum to accommodate diverse cognitive styles and interpretation modes-Planned and taught a 5-day Retail Operations and Finance Management course, successfully pitching and selling to weekly full-capacity classes of 20 delegates for five months annually over four years-Engaged with over 1,000 individuals across 400 bicycle retail businesses in the USA, Australia, Canada, New Zealand, and France through cross-functional collaboration to cultivate a culture of positive working relationships-Cooperated with independent retailers to co-author comprehensive 5-year business plans, laying the groundwork for sustained profitability and market penetration-Leveraged effective communication skills to conduct presentations for diverse audiences ranging from 4 to 300

-Expanded the company from 5 to 50 locations, accompanied by a 1500 surge in employees and $100M revenue-Composed and employed comprehensive store operations manuals to standardize procedures while conveying reporting for stores and directors to guarantee transparency-Prioritized employee well-being by handling health and safety mitigation processes for a safe working environment-Tested and mentored staff on a custom MS Navision IT solution tailored for the business to streamline operations for a retailer generating $100 million annually-Implemented a coaching program to accelerate new hire productivity and achieve a 4x sales increase for 8 weeks

Short term 'fill in' whilst finding a permanent manager. Tough placement, working with a new 40 strong team after a 7 year reign from the previous manager. After a few months the store was running smoothly and had done £1.7 million. Introduced new working methods and increased the 'life' in the store through visual merchandising and motivation. From this store there was 1 manager developed.

New store opening, responsible for recruiting, training and developing 20 staff members. Created a local cycling community, lived in a fantastic location and managed to turn just over a million in a medium sized town. From this store there has been 3 managers developed.

Worked as manager in Wandsworth as a fill in until Kendal opened. Took the store forwards, introduced streamlined work practices and engaged the staff to lift the level of business and motivation in the team.

New store opening, responsible for recruiting, training 25 team members and driving new business in a new location. The store turned over £1.9 million in its first year, exceeding targets by 30%. 5 of the recruits went on to manager level within 1.5 years of employment.

New store opening, responsible for recruiting, training and developing a strong team in a small store, turning over £1.3 million in its first year. Achieving the accolade of the youngest manager. From the team at Victoria 3 staff members went on to be manager.

Worked as Sales staff, supervisor and assistant manager in 4 stores around London, focusing on customer service and getting to grips with managing a team. And riding my bike!