Jerin George Email & Phone Number

Toronto, On, Ca

Toronto, Ontario, Canada

• Provided technical support to Field staff ( Nurses & PSWs ) and Office staff resolving Hardware and Software issues.• Performing troubleshooting remotely through diagnostic techniques and pertinent questions Using Ivanti Landesk, Go to meeting, Team viewer, and DameWare Remote Support.• Assisted staff with the installation, configuration, and ongoing usability of Desktop Computers, Laptops, Avaya Phones, Android, Peripheral Equipments, and Softwares.• Documented all user identification information, nature of problem or issue in Help Desk ticketing system ( Lansweeper).• Installation of Symantec and Encryption of company Desktops and Laptop with the tool. • Securely managed apps and content on PDAs with SOTI Mobi Control Technology. • Kept track record for the company assigned PDAs using special Asset tracking service tools.• Hands-on experience in VPN technologies like Cisco Anyconnect and Fortinet VPN.• Train users on specific software and guided them on how to set up their work device or work station respectively.• Maintaining user's accounts on Active Directory and on other applications/services according to the request from the manager or supervisors.• Installation and configuration of Avaya Phones, Communicator, Avaya Agent Desktop Application. Maintaining Avaya user accounts and voicemail settings using IPO manager as well as Avaya Contact Center.

Toronto, Ontario, Canada

• Provided second-level technical support to users via email, instant message and RA, RDP, MDM, Web-Ex, and VPN.• Document all user identification information, nature of problem or issue in Help Desk ticketing system (Service Now).• Deploy Windows XP/7/10 on PC desktops and laptops through Windows Deployment Server and configure user profiles, install software applications and patches.• Utilize Active Directory to edit information, add computers and users to the domain, reset passwords and add users to various AD security groups.• Responsible for providing IT support on issues regarding Hardware, Software, Network, and Virtual Private Network.

Thrissur, Kerala, India

• Experience diagnosing, troubleshooting, and resolving client issues withhardware maintenance, installations, and upgrades.• Consulted with customers regarding technological needs as well as technicalproblems.• Working knowledge of modern networking devices and printers.• Maintained comprehensive knowledge of hardware, software, trends, and newreleases.

Computer Systems Technology- Networking [Advanced Diploma]:, Network And System Administration/Administrator

Hands-on activities included delving inside PC hardware and learn the intricacies of operating systems, exploring current computer systems.

Bachelor'S Degree, Computer Hardware Engineering

Hardware and Networking hands-on experience through troubleshooting computer and networking devices such as router and switch. Classes.