George Williams Email & Phone Number

United States

Responsible for all field operations, site managers, service delivery, and client engagement

-Orchestrate WSR (Weekly Status Report) meetings, translating work into presentations that highlight actual value-add, resulting in a 30% increase in stakeholder understanding and engagement-Actively participate in business planning meetings with Directors and C-suite executives, contributing to budget analysis, resource alignment, and operational strategies, leading to a 20% improvement in budget efficiency-Direct teams of technical and business analysts, achieving a 15%… Show more -Orchestrate WSR (Weekly Status Report) meetings, translating work into presentations that highlight actual value-add, resulting in a 30% increase in stakeholder understanding and engagement-Actively participate in business planning meetings with Directors and C-suite executives, contributing to budget analysis, resource alignment, and operational strategies, leading to a 20% improvement in budget efficiency-Direct teams of technical and business analysts, achieving a 15% increase in project completion rate and a 25% reduction in turnaround time-Lead initiatives to optimize day-to-day operations, enhancing functionality and service delivery across the networking organization, resulting in a 20% improvement in service response time-Serve as a crucial liaison between technical engineers, client sponsors, senior leadership, and employee resources, fostering seamless communication and collaboration, resulting in a 35% reduction in project delays Show less

Georgia, United States

-Skilled in problem-solving and technical project management, leveraging expertise with a BSBA, BSIT, and ASCJ-Demonstrated ability to manage complex technical projects, ensuring successful outcomes through strategic planning and effective problem-solving

Greater Atlanta Area

-Facilitated business planning meetings with VPs, & Senior VP’s, focusing on budget analysis (CAPeX/Capital - Expense), operational strategies, and roadmap topics, resulting in a 15% increase in budget efficiency-Directed teams of technical and business analysts from proof of concepts to market, including lifecycle management, resulting in a 20% improvement in time-to-market-Participated in the business’ quarterly and annual planning process, providing relevant data for the… Show more -Facilitated business planning meetings with VPs, & Senior VP’s, focusing on budget analysis (CAPeX/Capital - Expense), operational strategies, and roadmap topics, resulting in a 15% increase in budget efficiency-Directed teams of technical and business analysts from proof of concepts to market, including lifecycle management, resulting in a 20% improvement in time-to-market-Participated in the business’ quarterly and annual planning process, providing relevant data for the mobility organization, conducting cost/benefit analysis, and offering budget recommendations, leading to a 25% increase in cost savings prospects-Led initiatives to expand and optimize day-to-day operations across multiple Network Reliability Centers (NRCs), resulting in a 30% improvement in service delivery-Facilitated seamless collaboration among technical teams, vendors, and resources, resulting in a 35% reduction in project delays Show less

Atlanta Ga

-Demonstrated expertise in troubleshooting a wide range of issues, including VLAN issues, physical layer issues (SMF, MMF Fibers), and Canoga's equipment, such as NIDs, repeaters, switches, and modems, resulting in a 20% reduction in average issue resolution time-Successfully resolved complex issues related to T-1s, OC192s, and Ethernet services (10/100/1000), ensuring minimal downtime and optimal network performance for customers, leading to a 15% increase in customer satisfaction… Show more -Demonstrated expertise in troubleshooting a wide range of issues, including VLAN issues, physical layer issues (SMF, MMF Fibers), and Canoga's equipment, such as NIDs, repeaters, switches, and modems, resulting in a 20% reduction in average issue resolution time-Successfully resolved complex issues related to T-1s, OC192s, and Ethernet services (10/100/1000), ensuring minimal downtime and optimal network performance for customers, leading to a 15% increase in customer satisfaction ratings-Exhibited strong critical thinking skills by traveling to L.A. and Washington, DC, to troubleshoot customer issues on-site, effectively identifying and resolving technical challenges, resulting in a 25% decrease in escalations to higher support tiers-Collaborated closely with the South African team, providing remote assistance, and resolving customer issues abroad, demonstrating exceptional teamwork and cross-cultural communication skills, resulting in a 30% improvement in international customer satisfaction scores Show less

Bachelor Of Science - Bs, Bachelor Of Science Degree In Business Administration & Information Technology

Associate Of Applied Science (Aas) Degree, Criminal Justice

Associate'S Degree, Criminal Justice

Bachelor'S Degree, Business Administration And Management, General