George Macnair Email & Phone Number

San Antonio, Tx, Us

San Antonio, Texas, United States

Lead a team of Solution Managers, Program/Project Managers and Product Owners in the execution of digital, expense management and call center initiatives supporting the Distribution & Service value streams for USAA’s Property & Casualty Company.• Drive prioritization of highest value work within budgets in excess of $50 million.• Manage and facilitate executive level negotiations and escalations in the face of competing and overlapping priorities.• Developed sustainable control program consistently exceeding 90% adherence targets in the first year of rollout within P&C’s SAFe implementation. • Build and coordinate 3-year cross-product line product roadmaps in partnership with P&C’s $1.5 Billion modernization journey ensuring alignment of critical milestones balancing delivery of immediate value while not impacting the modernization journey.

San Antonio, Texas

Led a team of 11 Product Owners, serving as thought leader for, and directing the team on highly-complex investment platform efforts. Prioritized the execution of the team’s work to align with key outcomes and objectives. Worked with my team to identify and resolve or mitigate risks and served as first point of escalation for issues.• Led development and launch of USAA’s first 3 Exchange Traded Funds.• Redirected approximately 4,000 calls per month from the call center to online self-service.• Led Product Management team partnering with business executives to identify and prioritize the work of highest value Epics for the delivery teams to execute.• Led creation and maturation of the SAFe implementation across the Investment Company development teams.

San Antonio, Texas, United States

Managed cross-matrixed teams on highly complex 4-year $100 million investment platform conversion project with end-to-end support from RFP to implementation, which transferred $65 billion in assets to the new platform and transformed the Investment company’s business model.Repaired and nurtured a productive executive level working relationship critical for the success of the platform conversion that had previously been damaged between two lines of business. Transformed industry data into insights, developed proof of concept for the Investment Company’s Robo-Advisor and created vision for the devops team to define a minimum viable product. Reduced investment and regulatory risk as well as streamlined technology and business processes by converting the College Savings Plan platform that managed $2 billion in assets. Led effort to create the USAA Asset Management Company that managed over 50 USAA Mutual Funds reducing regulatory risk and better aligning the organizational structure to meet emerging expectations of regulators.

San Antonio, Texas, United States

Fostered, identified and developed innovative ideas across the enterprise. Earned 2010 enterprise award for launching an innovation with $20 million in member value.Presented prototype innovations at the 2010 Leadership Conference to all USAA senior executives and several board members.

San Antonio, Texas, United States

Served as Executive Sponsors' liaison to technology project teams. Built business requirements, identified and secured needed business subject matter experts, reviewed and approved test cases, worked closely with compliance and legal departments to ensure solutions met regulations.Regularly selected to lead compliance and regulatory projects due to understanding of legal and compliance issues as well as successfully completing projects within hard deadlines.Represented USAA on financial industry committees as well as at national conferences.Utilized Six Sigma training to improved or created business processes to eliminate waste, improve cycle time and minimize various types of risks.

San Antonio, Texas, United States

Led multi-year project to digitize the Investment Management Company's document management and workflow systems. In so doing, managing three vendors as well as cross-functional USAA employees and offshore resources.Managed various Internet development projects for the Life Insurance, Investment Management, and Financial Planning Services Lines-of-Business.Earned Certified Project Manager designation.Selected to serve on special project team tasked to define what Innovation would come to mean at USAA and to develop recommendations on its introduction to the organization's culture.

San Antonio, Texas, United States

Performed programming tasks for migration of USAA's voice recognition system from Intervoice to Periphonics.Performed requirements gathering, analysis, and design for technology projects for the Bank, Investment Management, Life Insurance, Financial Planning Services, and Property & Casualty Lines-of-Business as well as the Enterprise. Assumed leadership role serving on various committees to oversee and provide guidance on policy and quality improvement related initiatives.

Lubbock, Texas, United States

Performed various programming and system maintenance duties at the University's Physical Plant while returning to college to obtain a second degree.

Lubbock, Texas, United States

Worked independently and in partnership with small local Financial Services Firms to develop Financial and Estate plans for individuals. Managed investment portfolios. Developed benefits packages for small businesses. Developed and managed academic scholarship fund.

Lubbock, Texas, United States

Managed retail athletic apparel store.

Emba, Business Leadership

Activities and Societies: Played leadership role in developing and running the first cafe dialog event for the EMBA program which has.

Bachelor Of Science, Management Information Systems

Activities and Societies: Association of Information Technology Professionals 1997-1999

Bachelor Of Arts, International Economics