George Wilson Email & Phone Number

Detroit, Mi, Us

Livonia, Mi

In my role as Director of Enterprise Collaboration and End User Compute, I've taken on full operating control of Office 365, leveraging my expertise to drive strategic initiatives and ensure optimal utilization across the enterprise. This includes implementing robust data security policies and standardizing operations to enhance efficiency and mitigate risks. Notably, I orchestrated the standardization of our Corporate BYOD policy, promoting equity and streamlining processes organization-wide.My focus on delivering on SLAs and customer service remains paramount, and I've consistently achieved cost-out and cost-saving goals, realizing annual savings in the range of one to two hundred thousand dollars. Additionally, I played a pivotal role in the contact center's migration to the cloud, ensuring seamless integration and functionality. One significant achievement includes standardizing tools by eliminating outdated platforms such as Lotus Notes and Slack, streamlining operations and fostering a barrier-free operating environment across the enterprise. This consolidation facilitated cohesive functioning as a unified organization, marking a significant milestone in our journey.Expanding my team, I appointed managers responsible for all Windows and Mac end-user computers, and successfully secured funding for Windows 11 upgrades and fleet computer improvements. Designing an upgrade process that runs autonomously without the need for a project manager, I implemented innovative processes supported by Microsoft Power Automate and Power BI dashboards to monitor project progress and provide insights to IT leaders.Furthermore, I've worked closely with top IT leaders to develop compelling town hall content, ensuring that team members receive relevant messages and feel valued and supported by the entire IT leadership team. My role continues to evolve, driving transformative initiatives and fostering a culture of innovation and collaboration within the organization.

Livonia, Michigan, United States

As a Senior Manager, I oversaw a team of 12-15 employees and 15 contractors, leading significant enterprise-level initiatives. Notable accomplishments include brokering a deal with the company COO to integrate and centralize a fragmented helpdesk into our global support structure. I assumed control of infrastructure support for a newly acquired company and introduced IT Release Management as a new function with a dedicated team. Collaborating closely with Architecture, I spearheaded the business case for Office 365 adoption, engaging in numerous presentations and pitches across the organization to garner support.One of my key achievements was orchestrating a comprehensive migration strategy, consolidating five disparate on-premise networks and platforms into a unified cloud environment within a year. This involved meticulous planning, agile project management, and strategic execution. Additionally, I led efforts to retool our support organization to accommodate a new stack of tools and technologies, ensuring seamless operations amid evolving business needs. My tenure as Senior Manager marked a period of significant transformation and growth within the IT department, demonstrating my leadership, strategic vision, and ability to drive impactful change across the organization.

Livonia, Michigan, United States

As an Information Technology Manager for two years, I expanded upon my previous role's responsibilities, demonstrating leadership in building and managing email support/messaging teams from scratch. I successfully secured funding for new laptops and piloted mobility-enabled devices for the sales team, contributing to enhanced productivity and efficiency. Notably, I played a pivotal role in launching cloud video calling tools and supported the establishment of new offices, fostering strong relationships with company leadership and executives. Additionally, I seamlessly navigated through organizational changes during an acquisition and took on additional responsibilities for account creation and permission management, further showcasing my adaptability and strategic prowess.

Livonia, Mi

As an Information Technology Support Supervisor, I led a team of seven individuals across departments, ensuring exceptional customer service and meeting SLAs. I also spearheaded direct engagement with senior leadership, organized organization-wide events, and provided crucial support to our Legal department. Notably, I optimized helpdesk processes, reducing password reset requests by 27%.

Livonia, Mi

As a Systems Engineer at Valassis, I played a pivotal role in major projects like Windows 7 Migration, Lync Implementation, and VPN Migration. Operating within a diverse environment encompassing Windows, Linux, and Mac servers, with a significant virtualization presence on VMWare ESX, I adeptly managed daily tasks supporting mobile solutions across various platforms. Additionally, I contributed to business process modernization through scripting, tackling diverse tasks from image manipulation to software upgrades. My focus on refining large-scale business processes showcased my commitment to reducing complexity and enhancing customer support efficiency.

As a Senior Support Technician, I provided essential support for Windows and Linux servers, including VPN management and troubleshooting. Additionally, I led training sessions for the Helpdesk team and contributed to process improvements through automation and scripting. My responsibilities also involved data center operations and monitoring tool deployment.

-Obtained Master Diver Certification (Highest Recreational Level)-Obtained Red Cross CPR/AED/First Aid, Divers Alert Network O2, Advanced O2, Divers Alert Network Dive Emergency Specialist certifications-Oversaw training of more than 50 students-Organized training logistics and finances with local businesses-Lead small group diving trips (8 - 12 students) to Athens, TN, Hiko, WV, and Pt. Sanilac, MI.-Managed club budget and finances-Mitigated liabilities by ensuring safe diving was undertaken by all

Worked with other team members to propose a new major to the faculty senate curriculum committee.

Certificate, Leading Remote Teams, 4.0

Through the eCornell Leading Remote Teams Certificate program, I continued solidifying my expertise in effectively managing remote.

Masters, Mba W/ Concentration In Information Technology, 3.7

Bachelors, Computer Science, 3.4