George Popa Email and Phone Number

Responsible for a team of process managers and system analysts in the Order management space, with the objective of driving key metrics and improvement of the respective processes, such as Order capture, Open orders management and Billing, by following the process management and support standards. Main accomplishments within this role are: Fixed E2E broken process of originating fees chargeback to HP's financing partners, allowing HP to resume collection of revenue after 1.5 years. Improved the invoice distribution performance by setting up dedicated workstreams which measured, analyzed and fixed issues, thus leading to decreasing fallouts by 80%.Led initiative to stabilize the processes, enhance user knowledge and improve the system resilience in the area of invoice generation. This resulted in an overall reduction of internal tickets of about 60%.

In this position I was responsible for: EMEA Supply Chain order management systems flows and associated processesOperational training planning, framework and maintenanceSupply Chains Order Management business process documentation administration/maintenance. My team or I, personally, were involved in the development anddeployment of business processes and/or capabilities associated with the sale of HP's products and services at a country, region, or global level, which included the development of new or enhanced business processes and capabilities in support of HP's customers/partners, and integrating information technology solutions according to one or more functions, business groups, orgeography requirements. On all occassions this consisted of constant interaction with HP's senior management, stakeholders and operational teams to drive process efficiency and effectiveness to achievebusiness targets across HP's sales force and services delivery organizations.Main accomplishments in this role were:Successfully implemented an average of 3 mandatory and compliance projects per year, helping HP remain compliant in the functional area of order management and billing.Unified the standards of business process documentation maintenance. Designed, supported and executed the order management services split during HPQ separation. Slashed ticket backlogs by 60% in the first six months post thr HP split.Led and participated in process improvements involving design, development,testing, support, training and troubleshooting.

In this position I looked after the EMEA Sales Operations order management systems flows and processes associated with them are being attended to, are well maintained and constantly improved. Additionally, I owned the topic of operational training and business process documentation administration. As general topics, I was responsible for development and deployment of business processes and/or capabilities associated with the sale of HP's products and services at a country, region, or global level. This included development of new or enhanced business processes and capabilities in support of HP's customers/partners, and integrating information technology solutions according to one or more functions, business groups, or geography requirements.As part of the director's staff, I was in constant engagement with senior management, reporting on issues, communicating updates and recovery plans, discussing general systems performance and drafting proposals for knowledge management strategies.Main accomplishments in this role:Cleaned up business process documentation to reduce the number of documents maintained by app 60%. Helped with the integration of processes and tools for the four different go-to-market channels. This was achieved by means of process cross-trainings of operational teams. Simplified support structures and implemented industry standards for support services.

Responsible for a team of SMEs in charge with the monitoring of IT tools and processes used in business operations across EMEA.The role consisted of development and deployment of new or enhanced business processes and/or capabilities associated with the sale of HP's products and services in support of HP's partners by integrating information technology solutions according to one or more functions, businessgroups.Interacting with HP's senior management, stakeholders and operational teams to drive process efficiency and effectiveness to achieve metric targets across HP's sales force and services delivery organizations.

Back office activities coordination - Main responsibilities: Ensure smooth ongoing operations, reduce disruptions in order management flow, contribute to process improvements, manage 21 employees,performance management, setting objectives, ensure high level targets are met.

Managed assigned number of accounts from an transactional point of view, making sure customerorders pull through the systems seamlessly, innovate and adjust processes to decrease possiblefailure points in the order flow & minimize business disruprtion risks.