George Rodriguez Email & Phone Number

* Manage several units, including Total Loss, Subrogation, Property Damage, and Bodily Injury* Address complex issues through round-tables with Supervisors and Adjusters* Monitor and evaluate work flow and accuracy

• Manage, evaluate, and set guidelines to minimize risk while maintaining profitability
• Meet with General Manager, CFO, and Owner to help set guidelines and procedures
• Train, develop, and motive my staff to perform on a daily basis
• Manage complex subrogation cases including Litigation, Mediation, and Arbitration

• Completed project proposals and set quantitative goals for given projects
• Created and utilized analytical tools such as spreadsheets to analyze trends and communicated with various levels of management
• Helped manage a team to identify opportunities and the implementation of new processes
• Continually provided guidance and face to face feedback to improve claims accuracy and customer service
• Train, develop, and motivate teams to meet or exceed company goals
• Improved customer service by setting a positive example and training others to meet or exceed customer expectations

• Investigated, evaluated, and negotiated claims with both individuals and attorneys which resulted in improved cost savings.
• Successfully managed mandatory settlement conferences, arbitrations, mediations, and litigations.
• Managed litigation proceedings and used cost benefit methods to achieve favorable settlements
• Consulted with legal defense council to minimize losses through the litigation process
• Completed coverage, liability, damages, and injury investigations
• Experience with product liability and fraudulent investigation