Georges Pires Email & Phone Number

Berlin, De

Berlim, Alemanha

Managing the Team OKRs, leading the planning and implementation of the Account Management Team projects and strategiesOKR Champion:Led the coordination and implementation of the team's OKR, including training. Achieved an 85% deliverable completion rate through OKR training, retrospectives, and quarterly tracking.Wallet Partner Integration:Successfully improved data policy, complaint management, and escalation processes, meeting partner requirements.Innovative Marketing Strategies:Implemented a retargeting strategy, reactivating dormant users with strategic calls and email sequences, resulting in a 15% increase in Onboarding Conversion. Led a team of 6 members for this initiative.Team Management:Managed and mentored a team of 3 interns, contributing to the overall success of the Account Management Team.

Berlim, Alemanha

Main responsible in the Investor Success Team for the coordination and implementation of projects and initiatives:Strategic Leadership:Orchestrated 24/7 live service by coordinating activities across US, EU, and Singapore Investor Success teams, achieving <2-minute live chat and <30-minute email response times, managing a team of 6.Operational Excellence:- Enhanced onboarding processes, elevating KYC ID verification rates from 70% to >90% while managing a team of 4 working studentsInnovative Automation - Luna Chatbot:Implemented Luna Chatbot, blocking 100% of spam and handling 20% of live chat volume, reducing operational costs.

Berlin, Germany

Main Project handled: Live Service Enhancement- Created and standardized procedures for efficient customer communication.- Analyzed common investor queries, establishing a snippets database for quicker responses.- Developed real-time dashboards to monitor Live Service performance.Outcome: Achieved top-tier KPIs: under 3-minute live chat and under 30-minute email response times.

Berlim, Alemanha

- Presenting the product to existing and prospective customers about Banking, Investment (Stocks/ ETF) and Cryptocurrency.- Delivered best-in-class customer service with positive customer feedback (95% CSTA),- Collaborating with design, product, and localization teams to help build a strong Banking and Investment product.

Berlin E Região, Alemanha

Paderborn, Germany

Managing Passengers while taking in consideration the European Safety standards

Trabanca, Salamanca, Spain

Occupational skills - Follow-up of the project to replace public lighting with LED lighting:- Fieldwork, inventory of the points of light of the various localities (the type of lamps, power, support);- Analysis and processing of data (registration of data in Excel, creation of graphics);- Interpretation of the geographical plans of the various localities;- Solve uniformity problems (night lighting studies, application of current legislation);- Comparative study of the old and new installation through the following indicators: the installed power (kW), energy consumption (kWh / year), costs (€) and CO2 equivalent emissions (kg CO2e / kWh);- Statistical analysis.Other occupational skills:- Translation of reports, presentations, and other documents (Spanish - Portuguese, Portuguese -Spanish);- Secretarial work ( Making calls to solve some grouping problems or to make some request to a company);- Public Relationship – Create a relationship between the municipalities and the Grouping.

Master In Environmental Technology, Environmental Engineering Technology/Environmental Technology, 14

Occupational skills: - Knowledge of water and wastewater treatment systems; Waste treatment systems, including their recovery (Recycling.

Environmental Education, Environmental Education, 13

Occupational skills: - Promote the acquisition of knowledge necessary to understand the global environment and the various environmental.