Facilitating programs for team building, communication and cultural changes in organizations.Programs delivered include: World Economic Forum 2024 for finding solutions to supply chain, World Immunization Week for Emirates Health Services on enhancing the reach and encouraging immunizations, Team Building and Communication skills for Kapsarc Riyadh.

Conducted team building activities workshops for 1200 staff from Pure Health.Conducted team building activities for Bonne education students aged between 14 and 17 yrs old.Conducted communication and work place efficiency for C level executives of Pure Health.

Overlooking the whole operations, distribution, retail, sales, marketing, pricing.

Responsible for the instructional design and implementation of training programmes for Cabin Crew.Responsible for quality assurance of content, ensuring all Service Delivery initiatives, procedures and standards are incorporated into training modules/programmes.Conduct Training Needs Analysis (TNA) to continually update and improve syllabi to meet the learner needs, Service Delivery objectives and identifying short and long term future requirements.Feedback to Training Manager on… Show more Responsible for the instructional design and implementation of training programmes for Cabin Crew.Responsible for quality assurance of content, ensuring all Service Delivery initiatives, procedures and standards are incorporated into training modules/programmes.Conduct Training Needs Analysis (TNA) to continually update and improve syllabi to meet the learner needs, Service Delivery objectives and identifying short and long term future requirements.Feedback to Training Manager on post course evaluation and provide details of resulting enhancements/amendments to be made to the module/course. Maintain and encourage a culture of continuous improvement through on-going evaluation of course design and delivery.Provide leadership and direction to team members through evaluation, coaching and continuous assessment. Identify individual development needs and ensure development plans are progressed. Conduct performance reviews along with regular evaluations in alignment with Service Delivery management objectives and Corporate Performance Management standards to ensure training best practices are being employed and to support the continual professional development of the team.Support the Cabin Crew Training (CCT) Managers , Specialist and TO in conducting selection centres for leadership positions. Developing and delivering Training & Development programmes. Participating as an assessor for the selection of leaders.Deliver, as the lead trainer for the module/course/project, a range of training courses relevant to the area of trainer expertise to a multicultural audience.Maintain continued professional development by updating knowledge and skills in relevant area of expertise and responsibility and across the Airline industry. Disseminate this knowledge to colleagues and trainees.Proficient in the use of Microsoft Office products and able to use Multimedia as a training tool.High standard of written and spoken English and high level interpersonal skills. Show less

Overall management of all resources (time, product and people) through effective leadership to ensure that standards of safety, security and service are met. And the world's best in-flight experience is consistently delivered and in line with the Hospitality strategy.• Work under the authority of the Captain to ensure the safe and secure operation of the aircraft. Ensure standards of safety and security are met in line with corporate requirements, local civil aviation authority government… Show more Overall management of all resources (time, product and people) through effective leadership to ensure that standards of safety, security and service are met. And the world's best in-flight experience is consistently delivered and in line with the Hospitality strategy.• Work under the authority of the Captain to ensure the safe and secure operation of the aircraft. Ensure standards of safety and security are met in line with corporate requirements, local civil aviation authority government legislation and international standards. Responsible for communicating openly, clearly and in a timely manner with Flight Deck crew throughout the flight.• Conduct timely and motivational briefing sessions prior to flights. Ensure compliance with Safe Talk requirements. Allocate manpower resources appropriately considering grade, skill level, special qualifications, languages and customer profile/distribution. • Provide feedback, guidance and direction to all team members to ensure standards are met as they apply to customers, safety, security and overall performance on board. Ensure Flight Reviews are completed and discussed on board to accurately and recognize Crew performance. Be a role model to the Cabin Crew through motivational and inspirational leadership.• Responsible for the well-being of the Cabin Crew throughout the entire duty, including overseas.• Effective use of the KIS application to record customer information and enhance the customer experience. • Ensure customer complaints are fully investigated, managed effectively and appropriate service recovery is applied • Act as a brand and company ambassador by demonstrating a positive and professional image. Guide Cabin Crew on appropriate conduct throughout the entire duty to promote the professional image of the Company.• Demonstrate business awareness through responsible decision making. Propose workable ideas for cost saving/revenue generation Show less

- Onboarding new management and pilot recruits including but not limited to visa processing, government work requirements, introduction to facilities.- Managing fleet of company cars, maintenance record, registration, sales, renewals, repairs..- Assisting with private VIP requirements and needs in a confidential matter.