George Clark Email & Phone Number

Bradford, England, United Kingdom

Chesterfield, England, United Kingdom

I joined JCT600 as Customer Experience Manager with responsibility for continuous improvement and process change projects. My first project was within the CSC where I was tasked with streamlining and improving the efficiency of the Group Transport system and processes. I created a fully automated system with an online approval process which has improved.

Rotherham, England, United Kingdom

Mid-way through the project, I was promoted to Shift Manager and became part of the Senior Management Team. I now manage 4 Team Managers and have responsibility for 20 Team Leaders and 500 Operatives. I am responsible for all aspects of staff management for the team including recruitment, disciplinary issues and health and safety. As part of the Senior.

Rotherham, England, United Kingdom

Within the Operations team, I am responsible for all aspects of the data processing team for a major, national project, from recruitment of the team, creation of procedures, managing KPIs and SLAs through to final project delivery to ensure we meet all internal and client requirements and deliver high levels of customer and business service. I have direct.

London, England, United Kingdom

Within the Programmes team of the Customer Relations and Services department, I am responsible for the operational delivery of new initiatives and infrastructure projects which have either been identified by the Landside Operational Management or the wider business. In this role I manage multi-million-pound projects and infrastructure change projects.

London, England, United Kingdom

As part of the Customer Relations and Service team, I was responsible for the day-to-day management of the operation which ensured that the maintenance and improvements work for the Landside area of the Heathrow campus were carried out on time and to budget. This included work on all terminal forecourt, all carparks and all Heathrow controlled roads. I was.

London, England, United Kingdom

I was seconded to the Making Every Journey Better team where I worked on continuous improvement projects across Security and Passenger Experience using Lean 6 Sigma tools. I have both led projects and been a member of larger project teams. I have presented project findings to senior executives. I have facilitated training courses for Security Managers.

London, England, United Kingdom

I joined Heathrow as a Security Officer on the Duke of Edinburgh scheme. I had consistently high feedback on my customer service and threat detection rates. I featured on the leader board and received commendations for TIP detection. I have appeared in an article in a national newspaper on working at Heathrow. I graduated from the Duke of Edinburgh scheme.