Led initiatives that boosted operational performance and business growth. Revamped sales strategy by refining partner criteria and improving the onboarding process. Focused on strengthening account relationships, reducing partner to the lowest level since 2020. Integrated AI tools like ChatGPT into our workflows to create significant efficiencies across the team. Strategic planning and market research helped align product development with partner needs.

Played the pivotal role in establishing the foundational infrastructure necessary for the company's growth. Installed and managed processes and systems crucial for a pre-revenue start-up, ensuring the business was well-positioned to scale rapidly. Additionally, I oversaw budgeting and financial planning, collaborating closely with the external CFO to develop robust financial models. My leadership extended to human resources, where I managed staffing needs, developed position descriptions, and implemented HR planning. I also led product and project management initiatives, directing the development of the company's website, quality assurance processes, CRM system, and vendor selection through RFPs and SWOT analysis.

Responsible for fulfilment operations, logistics, customer service, purchasing, and facilities management. Ensuring OCM executes seamlessly and evolves its infrastructure with a primary focus of customer and client satisfaction.

Developed demand plan for both existing and new lines of business. Primary stakeholder for hitting revenue targets with consistent success. Key figure to ensuring all lines of business were executed for both product and marketing during high seasons.

Primary liaison with ecommerce team to ensure timely set-up of products on OCM’s web properties. Traffic manager responsible for setting timelines, offering direction, approving site artwork and content, and sign-off of digital marketing campaigns. Led cross-functional team to integrate product launches and inventory analysis into the fabric of OCM culture.

Created, developed, and sustained gifting product catalog. Responsible for revenue targets for entire gifting line of business. End to end management from product development to customer experience.

• Carpet Merchandising Manager• Team Leader, Clients Services• Client Relations Manager