Thrive on providing suite guests a safe, pleasant, and memorable experience and love being a part of premiere sporting and entertainment events.- Provide proactive, courteous and attentive customer service resulting in a positive client relationship for 5+ seasons- Demonstrated ability to alleviate and resolve guest issues- Member of prestock team that is responsible for preparing stadium suites for event day operations

Flywheel offers a cloud-based CMMS and Energy Management solution that streamlines workflows and reduce building operating costs.* Successfully managed, planned, and executed the implementation and delivery of CMMS software solution for over 20 priority national client sites.* Ensured client satisfaction through training, support, and helping clients achieve desired organizational goals.* Collaborated with both internal and external parties to identify issues and opportunities for improvement resulting in implementation of key enhancements

Active in career transition efforts through networking and volunteering. - Career Solutions Workshop - Southlake Focus Group - Career Search Network - Engineering Focus Group - Frisco Connect - Accenture Dallas Volunteering ActivitiesLooked for opportunities to leverage my client/customer service abilities, technical knowledge, project management experience, passion for learning and helping others as a Product Support or Customer Support Engineer.

* Customer Support Engineer - 08/2014 - 08/2015 Took ownership of escalated technical issues from priority customers and internal technicians; researched, diagnosed, and troubleshooted to provide a timely and accurate solution. - Developed strong relationship with assigned clients and assisted sales team in growing national accounts; utilized Salesforce and Zendesk as client relations management software - Analyzed and monitored energy management systems' data, identified potential areas for savings and equipment issues, and proactively reach out to clients to recommend action - Converted request for information and product applications question calls into product sales - Conducted product installation and usage training - Kept up with product knowledge and created technical documentation as required to support new products, new features, or changes* Project Engineer - 09/2012 - 08/2014 Planned, scheduled, and coordinated project milestones and supported them to completion through open communication, budgement management, and progress tracking. - Increase efficiency and reduce costs by improving methods and procedures for processes and work flow - Supported new product development projects, procured parts for products, and managed bills of materials - Ensure that the products comply with safety agency certification standards - Designed, refined, and reviewed components for products using PTC Pro/E CAD software* Production Technician - 07/2012 - 09/2012 Collaborated with internal teams, manufacturers, suppliers to ensure product availability and quality; hands on experience with assembly, testing and production support - Increased production efficiency and daily number of units produced - Developed and maintained production and process documentation - Monitored inventory levels to ensure parts and supplies were available

- Participated in group projects and conducted individual research related to mobile robots- Performed modeling, simulation, and analysis on robot dynamics using motion software and Matlab- Utilized Pro/E to refine prototype robotic leg for experimentation- Assisted with technical writing of articles and papers for conferences and workshops