Georgette Suggs Email & Phone Number

Knoxville, TN, US

Knoxville, Tennessee Area

• Since being promoted into this newly created role, I implemented process improvements and new systems/procedures for applications that maintain and communicate product data to Bush Brothers internal/external customers..
• Led Salsify (Product Information Management System) implementation.
• Serve as Salsify Business Owner ensuring enablement of workflows for new item/content, direct publications to customers, and direct publication of product data and content to Bush Brothers’ website.
• Serve as ProductVision Business Owner leading system maintenance and continuous improvement efforts.
• Supported Microsoft Dynamics AX ERP system launch by providing input to ensure accurate implementation of “Item” and “Formula” content in the system.
• Currently supporting transition from Dynamics AX to Dynamics 365.

Knoxville, Tennessee Area

• After being promoted into this newly created position, I retained the responsibilities for the previous Knowledge Management Specialist role for 5 years, serving in a dual role until 2015. During this time, I:
• Improved efficiencies by soliciting user feedback and collaborating with other Data Stewards and internal/external customers on issues and process improvement opportunities.
• Added more robust content to the GDSN publications, ensuring outstanding scorecards from customers.
• Created more readable item descriptions in ERP and GDSN, reducing confusion regarding item identifications.
• Implemented standardized process for item number creation to enhance content creation/curation.
• Implemented a highly successful Food Service Enablers app, providing visually appealing content to Sales Team.

• This role allowed me to share activities and work that improved the flow of knowledge throughout RD&I department. Noteworthy results included:
• Transformed the ability to store, share, and manage knowledge by implementing SharePoint sites and OneNote notebooks to project teams.
• Created a structured library within SharePoint to store documents and created The Root, a single environment for storing and sharing the Science & Technology community’s wiki’s, knowledge, and projects.
• Partnered with Knowledge Management steering team to establish objectives for Knowledge Management in RD&I.
• Administered and optimized ProductVision by revitalizing the system, implementing a major workflow process that enabled SAFE formula changes, and fully documenting/reviewing Raw Material Specifications.
• Served as RD&I Technical Advisory Board liaison with achievements including developing the Grasberg wiki pages, producing food processing videos, and working on other research initiatives.

I started with Bush Brothers providing administrative support to V.P. of RD&I, Department Directors, and staff while also assisting with managing/administering an $8 million annual budget for seven departments.

• Simultaneously was the Associate Manager of Sales Administration, Administrative Assistant to the General Sales Manager and Knoxville Sales Administrator, with the oldest and largest independent publisher of yellow.
• Served as the Associate Manager of Sales Administration for six Sales Assistants based in Nashville, TN; Knoxville, TN; Murfreesboro, TN; Asheville, NC; and Bowling Green, KY.
• Facilitated communication among sales reps and sales management and ensured contractual compliance and accuracy.
• Reduced human resource-related issues and established the region (220+ employees) as one of the most efficient in the company by redeveloping human resource procedures and policies.
• Initiated new tracking policies and procedures for managing "barter/trade" accounts that resolved issues after only two months and were implemented throughout other regions.
• Assisted the General Sales Manager for the TN, KY, and Asheville, NC Region in tracking new hires, making travel arrangements, and planning meetings and special functions.

• Served as the Assistant to the Market General Manager of this wireless communications provider who managed two company-owned locations and seven independent dealers.
• Hired prior to company start-up in the Knoxville market and assisted in coordinating retail location build-out, staffing, inventory ordering, and grand opening functions.
• Served as a human resources liaison between the corporate office and Knoxville market with 30 employees from initial hiring date through benefits and payroll tracking.
• Planned, scheduled, and supervised meetings, trips, and public relations events.
• Assisted the sales team with tracking and processing information related to cooperative advertising.
• Increased sales of wireless phones and services and consistently ranked as a top performer in the market nine of the 12 months as a Retail Sales and Service Representative.

• Assisted outside sales representatives with daily sales activities, including creating proposals and working directly with customers to ensure satisfaction.
• Planned and coordinated the East Tennessee Synergy Conference for 30 Sales Assistants and developed a training program to improve skill levels and productivity of the Sales Assistants.
• Prepared reports with daily, weekly, monthly, and annual sales numbers for the Business Sales team.
• Reviewed and edited sales agreements and other documentation to ensure sales team compliance with company policies and procedures.
• Utilized Access to assist in creating and tracking lists of leads and contacts for the sales team that was implemented statewide at all locations.
• Cross-trained as market inventory clerk and customer care representative.

Bachelor'S Degree, Management And Leadership Studies

Aa, General