Georgia Faust Email & Phone Number

Los Angeles Metropolitan Area

New York City Metropolitan Area

End-to-end restructuring administration services provided by unrivaled experts and technology.•Oversee contact center specializing in corporate bankruptcy, liquidation, and compliance administration•Manage multiple communication and customer service platforms including Salesforce and LiveEngage•Conduct research of pleadings, court decisions, case developments, Federal Bankruptcy Code and cross-jurisdictional local rules; prepare research summaries•Manage customer service aspects of outreach projects including KYC CDD remediation, liquidation and settlement claims, and contract amendments •Develop, review, and edit talking points and FAQs, internal training materials, standard operating protocols, case status summaries, inquiry response templates, legal notices, and reporting templates•Oversee docket review, quality assurance review and maintenance of public case information sites•Utilize SharePoint, Salesforce analytics and dashboard tools to analyze and identify engagement metrics and topic area trends to report to internal and external stakeholders•Synthesize contact center inquiry reporting in order to evaluate messaging and present common questions and concerns to internal and external stakeholders•Serve as proprietary product user support; identify usability concerns and recommend improvements•Develop escalation procedures for reporting threats, medical emergencies, and other urgent inquiries•Train staff on de-escalation strategies and protocol for interfacing with the public•Adapt HIPAA compliance, data security, and federal reporting requirements for mass tort cases•Collaborate with legal, financial, investment and strategic communication advisors to support debtors, creditors and other interested parties navigate administrative aspects of bankruptcy process•Interview, train, and manage incoming department hires

New York City Metropolitan Area

Prime Clerk is now Kroll's Restructuring Administration Practice - www.kroll.com/business-services

Greater New York City Area

Prime Clerk is now a part of Kroll Business Services: www.krollbusinessservices.com

New York, New York, United States

•Prepared and maintained case information sites providing public access to court dockets, claims registers, claim and ballot submission portals, and public notices•Built, maintained, and analyzed official lists of creditors and claim registers•Researched, monitored and summarized case dockets•Directed data collection and preparation of required financial and legal disclosures•Facilitated service of legal documents; drafted and filed affidavits of service•Researched Federal Bankruptcy Code and cross-jurisdictional local rules regarding noticing, hearing, proof of claim, and other administrative procedures involving complex chapter 11 cases•Reviewed, processed, and analyzed filed proofs of claim; maintained and updated case claims registers•Drafted omnibus proof of claim objection motions•Prepared proof of claim binders for submission to the Bankruptcy Court

New York City Metropolitan Area

· Prepared multimillion dollar fee statements and applications including copyediting time entries of over 30 attorneys for accuracy, consistency, and compliance with guidelines set forth by US Trustees, Bankruptcy Court, and case specific fee committee· Draft quarterly interim fee applications summarizing case’s monthly statements for submission to court· Coordinated across several internal departments including restructuring, litigation, corporate, billing and accounting, and litigation support· Managed up to date fee related guidelines including external coordination with counsel and advisory accounting firm· Filed pleadings in various court jurisdictions including preparation of documents and service (electronic and manual)· Assisted attorneys with preparation of briefs, memos, motions, declarations, hearing binders and court correspondence· Researched case history, SEC filings, expert materials, discovery productions· Organized and maintained electronic correspondence and attorney work product

New York City Metropolitan Area

· Prepared and filed pleadings; coordinated service (electronic and manual)· Prepared exhibits for use in depositions· Participated in depositions· Coordinated and managed projects across firm departments and with outside vendors· Worked closely with team of over thirty attorneys on complex bank litigation case· Assisted with preparation of briefs, memos, motions and declarations· Populated and maintained several electronic databases· Researched case history, SEC filings and other financial disclosures, expert materials, discovery productions· Organized and maintained electronic correspondence and attorney work product

Bachelor Of Arts (B.A.), English Literature

Activities and Societies: Chanter Macalester College's literary and art magazine and oldest running student organization Editor.

Master Of Fine Arts (M.F.A.), Creative Writing: Poetry