Customer Service Representative Banking Cards - Supporting banks, neobanks and fintech to have most innovative and amazing banking cards in the market as Customer Service Manager at Tag Systems.I love working closely with new and existing customers on exciting card stocks for their programs.Our goal is helping Banks & Issuers deliver safe, secure and memorable cardmember experiences in the physical and digital world. We specialize in getting new customers from launch to live in 10 weeks so their cards can be in the field. Our facility of card personalization and fulfillment works diligently to ensure the high standards expected from our customers.•Onboard new accounts and team with colleagues to promote standardized product manufacturing •Problem solve with Sales and Production Planning Management to ensure timeliness with contractual Service Level Agreements (SLAs) •Build solutions to minimize client impact on ‘Go Live’ product launch date•Promote special product offerings in conjunction with Sales to encourage client expectations are met.•Oversee collateral ordering and delivery from start-to-finish to minimize unexpected issues.

Visibility Signs & Graphics is your Salt Lake City sign company partner. Experts in the Art of Being Seen, we know what it takes to improve your business and brand visibility with attractive, impactful signs and graphics.Attract more customers with exciting branding and promotional elements that leave a lasting impression. Visibility Signs & Graphics creates custom signage that gets your brand noticed. With dedicated, experienced staff and state-of-the-art manufacturing equipment and processes, we create the signs you need to accomplish your business goals.From brand reinforcement to business promotion, and even customer support and wayfinding, effective signage goes to work for you. We strive to deliver the right brand message to the right customer at the right time.Branding is the key force behind repeat business. Effective branding elements need to be impactful, eye-catching, and memorable.Reinforcing your brand through effective signage can be easily accomplished with smart placement of cohesive elements. The dedicated and experienced team at Visibility Signs & Graphics creates brand-building signage that reflects the hard work you’ve put into your business.We are experienced in developing creative solutions to many different business types. We provide personalized, professional service that is both economical and responsive to your time frame, budget, and desires.We Specialize in the "Art of being seen" I strive to work with customers and clients to produce high quality tradeshow graphics and media. We want to be the best in providing marketing materials for your business needs. I work directly with the members of our team on regulating and processing sales order from concept through production, delivery and installation.

OCT 2015 – NOV 2019PROJECT MANAGER/ LEAD SALES WHOLESALES DIVISION, GRIFFCO GRAPHICSAs a Project Manager in the Sales department, I worked to regulate and process sales order from concept through production, delivery and installation. I completed 882k in sales for 2018 and was on track to reach 1M in sales for 2019. I have reached 852k in sales year-to-date. I have also reached #1 in customer service with the most 5-star reviews. I was promoted to direct and revamp the wholesale division to make it more visible, accessible and profitable. 2015 - 2016 Project Manager I work directly with the members of our team on regulating and processing sales order from concept through production, delivery and installation. I am directly in charge of setting up and collecting all art files for orders on templates for print processing. I work directly with our production warehouse managers to ensure that all orders are completed by the due dates set forth. Position consists of working directly with customers and working closely with sales team to ensure that projects are completed on time and with approved artwork and logistics arranged. June 2016 I was promoted to direct and revamp our wholesale division, ABA Catalog. I have researched and revised all current pricing to align and be more competitive on wholesale marketing websites ASI / SAGE. I work closely with the company owners to create new campaigns and initiate advertising to drive in more business. I have procured and increased our book of business by providing excellent follow up, accurate and competitive pricing. Creating a positive relationship with all of our clients is my top priority. Establishing a great working relationship is the best way i know to serve your customers and retain their loyalty.

Worked in a professional atmosphere providing customers and field engineers with time sensitive materials, timelines and orders to initiate scheduling to provide excellent customer service. Work and prioritize tasks with urgency so as to keep the impact on our customers minimal with little to no down time. Proficient in working with oracle systems and delivery applications to assist with monitoring the balance of workloads for corrective maintenance. Manage requests and communications using both email and phone calls along with data bank to provide escalations when appropriate. Work with my managers and peers to provide excellence service and continue excellent relationships with customers across the U.S

Managed my own store location, working with businesses and individuals on custom made professional signs, trade show graphics, and all facets of marketing to enhance their abilities to reach and build their business and brand exposure. I worked closely with customers through the creation of their layouts and ideas, by working with and conveying their ideas through a complete process that involves graphic design, proof approvals, and production which gives my customers a complete experience they are looking for in a professional environment.

Created a positive customer service and sales experience through our inbound call center atmosphere. Assisted customers with utilizing the billing structure on their account to optimize value of services. Goals to retain customer accounts were met by giving the customer options on their services to keep their bills in budget. Obtained and exceeded set goals required for revenue and customer service rated quality assurance surveys

Assistant Manager in Combined Financial Situation with sister branch. Managed and maintained staff and center. Located in downtown Libertyville, Illinois