Georgia Sharp Email & Phone Number

Handle escalated Citi mortgage accounts. Work with clients one on one to help get their loss mitigation/collection work out options. Retention representative for Citi credit cards

Tucson, Arizona, United States

Customer service specialist. Worked as a customer service representative for Costco credit cards. Retention representative for Citi branded credit cards, loss mitigation for default mortgages, and handled the escalated phone calls for the default mortgage team.

Handle international inbound and outbound pick up requests; process import rate requests. Maintained quality assurance level of 97% or higher handling 100 plus calls a day. Trained agents on new computer software/systems.

Dispatch for several counties dispatched for 50+ drivers. Customer assistance, incoming status calls and complaints. Star Customer AdvocateHandling corporate accounts calls/emails, inquiries, problems, requests and suggestions; negotiate customer claims, initiate billing adjustments, arrange product substitutions and returns. Only internationally trained agent to answer questions that did arise.

Denver, Colorado

Managed over 50 employees. Recruited, hired, and trained new employees for customer service and the warehouse. Ran quality control for customer service. Exceeded monthly performance goals.

Assisted and trained a staff of 20 employees. Dispatched and scheduled drivers, and supervised shifts. Assisted in the kitchen.

Cashier training, cashiering, servicing customer complaints, and sales consultant to other departments in the store.

Coordinated and oversaw the entire operation of a fast food franchise.

Medical Office Management/Administration

Activities and Societies: I enjoy coaching softball and basketball. Volunteering during my free time is a passion of mine.

Business Management Andmathematics

Associate’S Degree, Aas Accounting, 3.4