🚀 Leading the PMO with Passion: Steering the project management office towards achieving excellence and aligning every project with the Global organisational goals.📈 Crafting Excellence: Developing and implementing policies, processes, and methodologies to ensure projects are delivered on time, within budget, and meet the required high standards.💡 Innovating with Technology: Successfully implementing cutting-edge project management software, significantly boosting efficiency and collaboration.🌐 Building Connections: Fostering strong, transparent communication and stakeholder engagement, ensuring unified direction and understanding.🔄 Driving Change: Passionate about leading organizational change and nurturing innovation, contributing to our ongoing success story.

🔄 Change Leadership: Drive the adoption and implementation of change initiatives within the HR/Payroll department, ensuring alignment with overall organisational goals.📊 Project Management: Oversee the planning, execution, and delivery of payroll-related projects, managing timelines, resources, and stakeholder expectations.🛠️ Process Improvement: Identify and implement process improvements within the payroll workstream to enhance efficiency, accuracy, and compliance.🤝 Stakeholder Engagement: Act as the primary liaison between payroll, HR, IT, and other departments, ensuring effective communication and collaboration.💡 Strategy Development: Develop and execute strategies for managing change impact on employees, minimizing resistance, and maximizing engagement.📝 Documentation & Reporting: Create and maintain comprehensive project documentation, including project plans, status reports, and post-implementation reviews.📈 Performance Monitoring: Monitor project performance against key metrics and objectives, adjusting strategies as needed to ensure success.🎓 Training & Support: Develop and deliver training programs to support payroll staff and users through changes, ensuring they have the necessary knowledge and skills.🔍 Risk Management: Identify, assess, and mitigate risks associated with payroll changes, ensuring smooth transitions and continuity of operations.🌍 Best Practices: Keep abreast of industry best practices in change management and payroll processes, integrating innovative solutions as appropriate.🗣️ Feedback Collection: Gather and analyse feedback from all stakeholders to inform continuous improvement and address any concerns promptly.🛂 Compliance Oversight: Ensure all payroll changes comply with legal, regulatory, and organizational policies and standards.

🌟 Managing End-to-End HR Systems Projects: Leading impactful People HR systems projects from inception to completion.🤝 Cross-Departmental Collaboration: Promoting teamwork across different departments to enhance project outcomes.🔍 Governance and Compliance: Overseeing adherence to governance controls and leading People data and GDPR compliance in liaison with the HR Shared Services Manager.📁 Documentation Excellence: Ensuring the maintenance of accurate documentation, reports, and materials.🚀 Tech-Savvy Leadership: Maintaining knowledge of emerging technologies and operating as the System Expert across the entire HR/Payroll offering.🌐 Relationship Building: Cultivating strong internal and external relationships and providing essential People Systems training.⚙️ Innovation through Automation: Devising and implementing automation of ADDE from the HR system to prioritize system changes and ongoing BAU enhancements.🛣️ Strategic Planning: Creating a rolling People Systems Roadmap to align with business needs.💡 Digital Transformation Achievements:Introduced an online recruitment portal, reducing costs by £100k across 28 sites.Enhanced user experience and ensured accurate work documentation for new starters.Implemented workflows into the HR platform, achieving a 100% reduction in human error.Led the Intranet project, achieving £200k in savings by eliminating the need for email address authentication.📊 Data-Driven Strategies: Steering the people data strategy to provide meaningful metrics related to attrition, absence, and specific leaver information, supporting the People Plan.🧹 Data Integrity: Managed data cleansing and trained the HRSS team to minimize data inaccuracies and risks associated with staff payments.

🌟 Payroll Leadership: Led all Payroll delivery and transformation initiatives, ensuring top-notch service and innovation.💼 Financial Management: Managed BACS sign-offs and PAYE payments, maintaining financial accuracy and compliance.📈 Team Leadership: Introduced and led the payroll team, fostering a culture of excellence and collaboration.📚 Training and Development: Delivered specific legislation and auto-enrolment training to enhance team knowledge and expertise.🤝 Stakeholder Engagement: Supported the creation of onsite visits and payroll clinics, enhancing visibility and accessibility of the payroll function.🎯 Strategic Meetings: Enhanced payroll function's visibility by being present at JNC meetings and introducing quarterly stakeholder meetings.🔍 Resource Planning: Met developing business requirements through careful planning of resource needs and budgets.🚀 Legislative Guidance: Collaborated with the courier pensions project team, providing essential legislative guidance.📊 Performance Improvement:Improved payroll accuracy from 98% to 99.4%, introducing innovative software and implementing a designated payroll contact to reduce queries.Created a suite of payroll reports in PowerBI to enhance data analysis and decision-making.🛠️ Automation and Efficiency: Led pension and average holiday pay automation, significantly reducing associated costs and operational inefficiencies.💰 Cost Reduction: Lowered overpayments from £139k to £34k per month, showcasing effective financial management.⏲️ Optimized Operations: Decreased team's regular overtime hours from 10 to 0 per week by utilizing flexi-time effectively around peak processing times.📉 Dispute Resolution: Reduced ACAS cases relating to payroll issues within the recent 6 months, demonstrating improved dispute management and employee satisfaction.

🤝 Collaborative Expertise: Worked closely with consultancy and sales teams, sharing in-depth product knowledge to enhance team capabilities and client understanding.🎤 Dynamic Presentations: Delivered impactful sales presentations, effectively communicating the value and benefits of our products to potential clients.📄 Documentation Mastery: Provided comprehensive RFP (Request for Proposal) and RFI (Request for Information) documentation, facilitating clear and concise communication of our offerings.💡 Innovation Influence: Played a key role in influencing new product development, ensuring that customer feedback and market trends are reflected in our solutions.🌍 Global Solutions: Successfully introduced a payroll offering tailored for overseas payroll, expanding our market reach and catering to the diverse needs of international clients.

🚀 Migration Leadership: Managed SME payroll migration for bureau clients, ensuring smooth transitions and high client satisfaction.📆 Project Management: Managed projects from inception to completion, overseeing all phases of project lifecycle.🎓 Training Delivery: Delivered staff training on IRIS payroll software and payroll and auto-enrolment legislation, enhancing team competence and compliance.🤝 Client Collaboration: Liaised with clients on process designs, ensuring alignment with industry standards for optimal results.🎯 Project Scoping: Steered project scoping and delivery, defining project objectives, scope, and deliverables.🔧 Internal Support: Supported internal payroll/HR teams to optimise resource requirements, ensuring efficient allocation and utilisation.⚙️ Automation Integration: Enabled 3rd party software integration via automation, significantly reducing manual effort by up to 75%.🌟 Consultancy Innovation: Created and delivered bespoke consultancy days, promoting payroll best practices and enhancing client knowledge.📈 Blueprint Development: Developed a ‘blueprint’ report for a ‘Big Four’ accountancy firm, enabling the rollout of best practices to all UK sites, setting a standard for excellence.