Nine Feet Tall is a management consultancy specialising in the delivery of technical and business change projects and programmes. It’s client profile includes a vast array of blue-chip organisations across multiple different industries and sectors. • Responsibility for and facilitating the effective operations of the business, streamlining processes to promote efficiency and leading the business towards achievement of its strategic targets, delivering a number of key internal projects… Show more Nine Feet Tall is a management consultancy specialising in the delivery of technical and business change projects and programmes. It’s client profile includes a vast array of blue-chip organisations across multiple different industries and sectors. • Responsibility for and facilitating the effective operations of the business, streamlining processes to promote efficiency and leading the business towards achievement of its strategic targets, delivering a number of key internal projects to unlock efficiencies and boost productivity. • Human Resource management from recruitment to exit, maximising employee performance and embedding company culture and values to promote team engagement. Scheduling of human resource to key client delivery projects. Experienced mentor and line-manager. • Providing business essential management information to the Board of Directors to enable effective decision making at the optimal time. Participating in business planning processes both operational and financial, measuring KPIs against achievement of business objectives. Inclusive of financial forecasting, measuring sales opportunities, consultant utilisation, project profitability, recoverability rates. • Financial management, planning, organising and controlling financial activities, inclusive of accounts payable and accounts receivable, procurement and the utilisation of budget funds. • Supplier management and relations, planning for and managing all interactions with suppliers of goods and services. Maximising the value of relationships and supporting the flow of information between both parties.• Business development, advancing growth opportunities, overseeing key marketing activity, influencing timing and aligning activities to the overarching business strategy to generate qualified leads and partnerships. Show less

Secretarial support to a team of Emergency Nurse Practitioners who delivered a 24-hour Minor Injury Service, enabling the effective operations of the department, facilitating outstanding patient care.•Co-ordination of patient records, recording action taken in regards to care electronically via a bespoke system, within the correct time limits and upholding patient confidentiality.•Ensuring accuracy of discharge and referral documentation and transmitting appropriately, ensuring… Show more Secretarial support to a team of Emergency Nurse Practitioners who delivered a 24-hour Minor Injury Service, enabling the effective operations of the department, facilitating outstanding patient care.•Co-ordination of patient records, recording action taken in regards to care electronically via a bespoke system, within the correct time limits and upholding patient confidentiality.•Ensuring accuracy of discharge and referral documentation and transmitting appropriately, ensuring compliance with local and national referral for treatment guidelines.•Notifying the appropriate ‘School Nurse’ department of child-attendances to the Minor Injury Unit, to promote effective communication pathways, safeguard children and their welfare. Recording missed appointments and repeat attendances, notifying the dedicated child-protection nurse within the department.•Managing a systemic paper-based filing and archive system of patient notes, enabling ease of retrieval.•Reception duties, creating a friendly, welcoming environment. Promoting effective communication, setting clear expectations from the outset and overcoming communication barriers.•Ensuring a tidy, safe environment for patients, visitors and staff by reporting any defects to housekeeping and ensuring all equipment and paperwork were stored appropriately.•Ordering and monitoring stores and equipment, in line with departmental budgets, ensuring stock was readily available to the clinical team.•Upkeep of specialist equipment, reporting defects and organising repairs promptly.•Arranging patient transport as directed by clinical staff, liaising with Ambulance control, making sure they were briefed correctly.•Development and maintenance of patient information leaflets, ensuring content was up to date with recent guidance.•Undertaking mandatory training, remaining up to date with health, safety, infection control and basic life support protocol to reduce risks within a healthcare setting. Show less

•Co-ordinating five ambulance crews with the ability to deliver different levels of patient care, inclusive of Advanced Life Support, Emergency Medical Technician and Non-Emergency Patient Transport. Sub-contracting to the NHS and providing medical care at events. •First point of contact for clients, obtaining patient details and transmitting to the ambulance crews, making an informed decision on the appropriate crew to dispatch, considering skills of the crew and the level of patient… Show more •Co-ordinating five ambulance crews with the ability to deliver different levels of patient care, inclusive of Advanced Life Support, Emergency Medical Technician and Non-Emergency Patient Transport. Sub-contracting to the NHS and providing medical care at events. •First point of contact for clients, obtaining patient details and transmitting to the ambulance crews, making an informed decision on the appropriate crew to dispatch, considering skills of the crew and the level of patient care required.•Providing quotations for pre-booked patient transfers and event bookings, ensuring crew dispatched were cost-effective and within set budgets. Liaising with financial controller to seek clarification where appropriate. •Designed and delivered a fit for purpose management information report and process to the management team, to track utilisation of crews and trends. enabling management to make decisions at the optimal time. Participating in weekly operations meetings. •Preparing monthly shift rota for staff, ensuring appropriate management and emergency crews were on duty at all times. Taking in to consideration maximum working hours and factoring in annual leave cover. •Processing weekly invoices and credit control to ensure payments were received in line with agreed payment terms. •Preparing weekly summary of staff timesheets for payroll, tracking overtime hours and reconciling against daily shift report. •Reconciling itemised fuel and phone bills on a monthly basis, reporting any significant rises to management accountant. •Ordering and monitoring stores and equipment, in line with budgets and ensuring this was readily available to the clinical team. •HR Management: maintaining personnel records, ensuring appropriate training and CRB’s were in date. Updating company policy with current legislation.•Organising accommodation for events and UK tours, ensuring cost effective and in line with budgets. Show less