Geraldine Sanchez Email & Phone Number

Miami, Florida, United States

- Employ cross-functional skills daily to successfully work with SMEs in different domains domestically and internationally - Have the ability to take stakeholders' abstract ideas and objectives and transform them into tangible processes and methods (i.e. implementing new features and functionality to existing proprietary software to improve client acquisition & financial visibility)- Rapidly scale processes/systems to accommodate large influxes of business- Provide key insight during the product conceptualization and development of each customer SKU - Fulfill administrative tasks, such as creating invoices and purchase orders, paying invoices and bills, and helping with end of month financial analytics and margin data analysis- Perform executive assistant tasks daily for the CEO and President

Madison, Georgia, United States

- Manage a $7 million store operations by supervising and training team- Implemented a training program to formalize the training process for the team of 80+ employees - Training program has proved successful with an increase in CEMS overall satisfaction and weekly completion of SAFE and eRQA- Choose trainers and upcoming leaders - Train trainers and leaders in training- Hold weekly meetings with other Directors and leaders to ensure training is getting done - Create weekly training plans to keep the team focused- Ensure continual improvement is occurring among team members and team leads through metrics implemented **METRICS: Quality Assessments, Safe, CEMS, in-house Assessments- Resolve daily customer complaints- Communicate customer complaints weekly to team for awareness and growth - Communicate weekly CEMS and bottlenecks - Motivate team to become the better versions of themselves

Madison, Georgia, United States

- Successfully distributed work evenly among teams to achieve maximum time management and to ensure the success of the daily objectives- Managed store inventory / handled end of month inventory - Determined the duties and responsibilities of the individuals in the team, analyzed the individual performance of each team member and motivated them to perform even better- Ensured employees had appropriate training and other resources to perform their jobs- Provided employees with guidance in handling difficult or complex problems or in resolving escalated complaints or disputes- Reviewed daily CEMS to ensure team was successfully meeting customer expectations

Madison, Georgia, United States

- In charge of interviewing / scheduling interviews - Handled onboarding - Fulfilled administrative tasks such as maintaining expenses, reviewing/organizing/paying invoices - Began learning HR functions- Handled End of Month report

Mall Of Georgia

- Managed and supervised a team of 70+ personnel during the day to day operations - Delegated daily tasks to team members and checked with them throughout the shift to make sure tasks were being met- Resolved customer complaints or answered customers' questions regarding policies and procedures - Trained the team to decrease the bottle necks brought to my attention by Directors - Handled monetary assets up to $3,000 daily to account for shortages / discrepancies

Mall Of Georgia