Gerald Chavez Email & Phone Number

Temecula, California, United States

- Assists self-funded students enrolled in career training by addressing general concerns during and after completing their programs- Utilizes a holistic advising approach to promote program completion- Collaborates with facilitators, third-party course providers, and management to address academic needs- Maintains appropriate documentation and notation of academic progress, account transactions, student-advisor, student-facilitator, and partner institution correspondence- Collaborates within advising subteams and internal support teams to asses inquiries, resolve issues, increase retention rates, and meet KPI metrics to drive business- Manages a personal workload within a shared inbox: includes carrying out program welcomes, formal program requests, and general outreach- Follows standard operating procedures, contributes to team knowledgebase, and provides ideas to adapt guidelines to better meet student needs- Completes essential daily tasks using Microsoft Outlook, SharePoint, Smartsheet, Word, and Excel- Adapting to changes in workflow, operating procedures, and personal responsibilities

Murrieta, California, United States

- Collaborated with clients to ensure satisfaction and project completion- Coordinated with associates on delegating tasks in order of priority- Managed maintenance of all Xerox and GBC Machines- Promptly ordered and recorded all supplies used by the department weekly- Maintained positive relations with top clientele through regular contact via Salesforce

San Diego, California, United States

- Timely executed all clerical duties such as: answering phones, replying to emails and voicemails, stocking and inventory, and filing documents- Collaborated with teammates to efficiently and accurately complete large projects- Administered and proctored tests to students every week- Created invoices and received payments using Quickbooks- Managed the maintenance of all company calendars which includes those of executives, counselors, and instructors

- Effectively marketed goods and services to customers- Proficiently logged daily sales numbers, goals, and projection- Preserved customer relations via phone to guarantee satisfaction for the duration of every project- Coordinated efforts on large scale projects with teammates- Ensured customer orders met completion