Gerald Daniel Email & Phone Number

Southfield, Michigan, United States

Analyze and review customer's credit report disputes to determine whether or not the customer account information is accurately reporting. Some duties consist of conducting a thorough investigation of account information provided by internal and external financial systems .

Troy, Michigan, United States

• Ensure the company and other organizations follow all relevant regulations and standards with the FCRA (Fair Credit Reporting Act).• Analyzed and reviewed County, Statewide, International and Federal criminal records for over 500 clients to make sure reasonable procedures were conducted to report the information.• Conduct daily criminal, education, and employment investigations regarding disputes to ensure maximum possible accuracy of the information concerning the consumer were correct.• Write reports for consumer disputes regarding criminal, education and employments. • Help as a team to create and implement new processes that will help better our criminal compliance procedures. • Conduct monthly criminal and medical exclusion audits for clients.• Help with monthly billing and invoicing for drug screen reports.• Review drug testing results before reporting the information to clients. • Stayed abreast of different state laws and regulatory changes by participating in webinar training's and getting certified in NAPBS (National Association of Professional Background Screeners) FCRA Advance certification. • Create and maintain Researcher error data sheets to track and to help decrease criminal errors reported in the future. • Train client service team on the company’s compliance process.

Greater Detroit Area

• Respond to customer inquiries, complaints and comments on a daily basis, and determined corrective action for high-call volume department.• Process transactions, including money transfer, deposits and withdrawals• Opened/closed accounts including Checking, Savings, Certificates of Deposit, and ATM/debit cards• Process wire transfers, ACHs, stop payments, and loan payments• Provide navigational assistance with online and mobile banking.• Review customer’s accounts for transactions accuracy• Cross-sell products and services based on customer needs.• Managed and made sure loan payroll deductions for City of Detroit Employees came out• of their payroll checks on time.