Michael Royce Email & Phone Number

Grand Prairie

Dispatch Manager duties included- Managing a team of 8-12 people in the Dept with multiple shifts running 24/7- Innovating/Creating new and better ways for training and operating equipment, software programs, researching, and generating leads. - Create first customer services training manual with courses for the Dispatch team. - Responsible for all aspects of the companies radio and dispatch computer equipment in offices and at tower sites. -Help generate and track… Show more Dispatch Manager duties included- Managing a team of 8-12 people in the Dept with multiple shifts running 24/7- Innovating/Creating new and better ways for training and operating equipment, software programs, researching, and generating leads. - Create first customer services training manual with courses for the Dispatch team. - Responsible for all aspects of the companies radio and dispatch computer equipment in offices and at tower sites. -Help generate and track reps productivity thru leads generated by the dispatch dept. Provide good customer service with ability to handle escalated call situations. -Dispatch team answered the company phone during and after hours taking service calls, complaints etc. Before I became dispatch manager, I was a one of multiple Dispatchers in the company. Our duties included the following. - Listening for and/or searching a leads. Once found and verified it met company criteria, it was then researched and dispatched out to a company rep for further follow up. - Answered the company phone after hours taking service calls, complaints etc. Show less

Grand Prairie, Tx

- Search for leads both locally and nationally around the country that meet the companies criteria. Once found, it is the researched and sent out to a company rep for further follow up.- Monitor, Track, and Research local and national weather events using multiple sources and programs. Create and send up to date weather reports that cover the entire country. - Call and communicate with potential clients when needed about a lead/loss. - Work with internal depts such as Business… Show more - Search for leads both locally and nationally around the country that meet the companies criteria. Once found, it is the researched and sent out to a company rep for further follow up.- Monitor, Track, and Research local and national weather events using multiple sources and programs. Create and send up to date weather reports that cover the entire country. - Call and communicate with potential clients when needed about a lead/loss. - Work with internal depts such as Business development, construction and admin.- Operate different software programs used in the construction and Realty industries. Show less

Bryan/College Station, Texas Area

Handled inbound calls for customers with questions, concerns, or complaints on their cards. Was provided with extensive customer service, and escalated call training.

Grand Prairie, Duncanville, College Station Tx

Managed store and employees when Store manager was away, handled money in the safe thru out the day. Cashiered, Ordered, and stocked product on floors during day and overnights when needed.Unloaded the trucks with product when they came in, and helped inventory the store at the end of each quarter. Also helped manage lost and prevention for the stores.

Desoto Tx

Started out as bakery clerk , moved to master baker, then to Bakery manager. I worked with customers on daily basis from order's to complaints etc Duties included ordering, baking, and packing any product that was needed. Did minimal cake decorating, along with stocking and inventorying all product for the bakery Dept. In addition managed all personnel in the dept, including scheduling. Have been thru multiple training courses for customer service including how to handle escalated situations.