Real Estate Sales AgentListing Properties for SaleShowing properties to prospective clients

• Warranty technician for four to seven communities. Responsible for 500 + units• Conduct Buyer Orientation Walks explaining functioning of house, components and warranties for builder closing 500+ annually• Complete all warranty issue evaluation/assessments working as liaison between homeowner and trade partners reaching homeowner satisfaction. Complete 5 month and year end follow-ups.

• Successfully manage all phases of construction with expertise in maintenance and remodel construction coordinating bid to completion.• Manage all aspects of small construction company: website, advertising, purchasing, accounts receivables/accounts payable.• Responsible for subcontractor and vendor pricing negotiations – managing relationship with subcontractors, vendors, customer and recruiting new partnerships.

• Assist in creating Customer Care Department creating policies, procedures with accompanying work flows.• Subject Matter Expert in new computer system implementation, Mark System. Train all employees and Trade Partners in userid, password, and assess/functioning of system.• Manage Trade Partner relationship overseeing scopes of work and contract compliance.

• Manage 16 Customer Relations Managers overseeing active and inactive subdivisions overseeing 600 + homes in warranty oversight.• Evaluate and resolve escalated Customer Relations warranty claims from Homeowners, Homeowner’s Associations, and Registrar of Contractors with positive resolutions• Selected for E-Service, Warranty Customer Management System, for Beta testing for design and use feedback and improvement• Trainer/Mentor for new hires developing future leaders and a productive work environment• Develop Quality Assessment process creating efficient flow and documentation tracking of deficiency report to Superintendents and Management simultaneously.Quality Assessment of home before close

Training as a Space/Missile OfficerMajority of Air Force career was as a Medic working in inpatient/outpatient settingsEmergency Room technician - shift leader - completing emergency triage and careFamily Practice technician assisting with minor surgical procedures and completing treatment/care

Coordinate and assign fraud investigation cases to fraud investigatorSupervise daily activity of 8 fraud investigatorsManage and resolve Corporate Complaint submissions from various organizations and customersAssist in fraud investigation resolutionCoordinate investigations with government agencies (local police departments, US Postal Service, US Dept. of Treasury)Information Technology assistance setting up new hires with system access and passwords